Service Coordinator

Job Type: Full Time

Job Location:

Kitty Hawk

Beach Realty & Construction / Kitty Hawk Rentals — a family‑owned company serving the Outer Banks since 1964 — is seeking a Service Coordinator to join our dynamic operations team.

This role is ideal for someone who thrives in a fast‑paced, problem‑solving environment and enjoys communicating with homeowners, guests, vendors, and field technicians. The Service Coordinator plays a key role in keeping our vacation homes maintained, our guests happy, and our team running smoothly.

• Open and close the service office at assigned times
• Coordinate daily schedules for service technicians and track after‑hours calls
• Receive and assign incoming service requests from owners, guests, and staff
• Communicate updates through phone, email, and text (Text Request)
• Create, update, and follow up on work orders through our internal systems
• Maintain accurate spreadsheets and billing records
  
  Troubleshoot guest and property issues, coordinating repairs as needed
• Ensure all work orders are properly documented from start to completion
• Secure owner approvals for repairs and manage vendor scheduling
• Update technician schedules and prioritize service needs based on urgency
• Administer key/code release procedures for vendors and staff
• Confirm completion of all scheduled services each day
• Communicate positively and professionally with coworkers and clients

• Strong organizational and multitasking abilities
• Excellent communication and customer service skills
• Proficiency with computers, spreadsheets, and scheduling software
• Ability to work independently while collaborating with multiple departments
• Previous experience in property management, maintenance coordination, or hospitality preferred