Account Representative

Position:
Account Administrator

Forward Air, Complete is seeking an Account Administrator who will play an integral role in the organizational strength of our company. The Account Administrator will provide administrative support to all managers. These responsibilities may include: clerical duties, filing, answering phone calls, responding to emails, assist in driver training and onboarding documents for new drivers. Qualified candidates will have a strong ability to multi-task and a friendly demeanor.

• Oversee office staff functions, including office supply levels, equipment maintenance, procedures manuals, forms, and direct cross training of staff
• Maximize office productivity through proficient use of appropriate software applications
• Establish uniform correspondence procedures and style practices
• Create and maintain filing system for warehouse records, such as scheduling information, consignee records, shipping/receiving records and customer files
• Maintain contact with customers, ensuring high level of customer satisfaction
• Complete other duties as requested and ability to work some extended hours to include nights and weekends, as needed
• Data entry
• Analyze data within Excel to identify trends
• Build customized reports within Excel
• Communicate changes, expectations and feedback effectively to relevant departments and levels of management
• Actively monitor email and phone and complete all assignments and requests daily
• Other duties as assigned

• Strong customer service skills with focus on performance recognition
• Ability to establish credibility and be decisive, but able to recognize and support the customer's preferences and priorities
• Proficiency in planning written and verbal communications
• Strong technical skills (i.e., Microsoft Word, PowerPoint, Excel 2007, web based applications, etc.)
• Excellent interpersonal skills both written and oral
• Ability to work independently and prioritize multiple objectives in a fast-paced environment while delivering quality outcomes
• Experience working in a transportation office environment a plus
• Make decisions and or final recommendations which affect multiple departments
• Intermodal transportation exposure is a plus
• Type 30+ WPM preferred
• Multitasking in fast-paced environment
• Self- motivated with critical thinking and problem solving skills

• Ideal candidate will possess a “can do” attitude with a “will do” work ethic
• Must have the ability to work in a fast paced environment
• Strong verbal and written communication skills
• Experience with AS400 operating systems is a plus
• Transportation industry knowledge and experience is a plus
• Excellent attention to detail

• Recession Resistant
• Comprehensive Benefits Package
• Opportunity to build a Nationwide Network of Professional Connections
• Promotional Opportunities into many verticals within the Company

Forward Air is an Equal Opportunity employer.