Team Assistant Quality Management & Customer Service

As a Team Assistant, you will work closely with the Head of Quality Management and the Head of Customer Service, providing comprehensive administrative support to help ensure the effective, efficient and seamless delivery of departmental services.

As a Team Assistant, you will work closely with the Head of Quality Management and the Head of Customer Service, providing comprehensive administrative support to help ensure the effective, efficient and seamless delivery of departmental services.

• Manage the diaries and calendars of the assigned Heads of Department, including scheduling, prioritizing, and coordinating appointments, meetings, and commitments
• Arrange, coordinate, and provide administrative support for departmental, executive, and committee meetings
• Prepare meeting agendas, coordinate inputs, compile and distribute Exco packs and other meeting materials within agreed timelines
• Attend meetings, take accurate minutes, record decisions and action items, and circulate minutes and follow-up actions within agreed timelines
• Compile, format, and circulate monthly reports, management information, presentations, and other departmental submissions
• Draft and format reports, letters, presentations, circulars, agendas, minutes, and general correspondence
• Coordinate the preparation and submission of executive and departmental packs, ensuring that information is complete, accurate, and submitted on time
• Monitor and follow up on outstanding actions, deadlines, and deliverables arising from meetings and departmental activities
• Handle, coordinate, and respond to departmental queries, referring matters to the appropriate person when necessary
• Maintain organized electronic and hard-copy filing systems and ensure that confidential records and correspondence are managed appropriately

• Manage end-to-end travel arrangements for the assigned Head of Department, including itineraries, bookings, logistics, and related administrative requirements
• Coordinate and process all financial and budget requests for review, approval, and sign-off
• Support effective budget control by monitoring expenditure, maintaining accurate records, and escalating variances where appropriate
• Monitor and follow up on departmental deadlines and deliverables by issuing and tracking electronic task requests
• Maintain an accurate diary of committee circulars, submissions, and key deadlines, ensuring timely action and compliance
• Manage, maintain, and organise departmental documentation in accordance with established administrative and confidentiality requirements
• Coordinate the collation, quality assurance, uploading, and timely submission of monthly Exco reports and quarterly Advisory Board reports
• Coordinate the booking and preparation of meeting rooms and related facilities as required
• Manage stationery requirements, including the coordination and tracking of departmental orders
• Manage invoices and Opex administration, ensuring accurate processing, record-keeping, and timely resolution of queries
• Provide comprehensive administrative and project coordination support, including the planning and execution of project logistics
• Support the planning, coordination, and execution of departmental events and related logistical activities

We offer great opportunities for personal and professional development in a stable company that’s 132 years strong. The role comes with a competitive salary package and various benefits. Flexible work arrangements (combination of remote and in the office). Furthermore, you will be a part of a dedicated group of colleagues who value teamwork and collaboration.

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Kindly note that should you not receive a response within 21 days please consider your application unsuccessful.

Closing date: 14th October 2026

In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups.

• Grade 12 qualification/Matric…