Processing Assistant Iv

Description

Work in this class involves the independent performance of assignments requiring the interpretation and application of office policies and practices in a number of specific work situations. The primary position responsibilities are supportive clerical work for the agency. Duties include but are not limited to greeting clients and routing to appropriate staff, answering the telephone, processing mail, scanning cases, and working in the file room.

This position requires periodic walking, standing, and bending. It also requires the ability to lift up to 10 pounds and the ability to multitask. Other duties as assigned.

Possess considerable knowledge of office practices and procedures. Ability to summarize, compile, and tabulate narrative and numeric material based on general instruction. Ability to record information accurately and to balance figures. Ability to learn and apply specific laws, departmental rules and regulations relating to verifying, processing and maintaining records and documents. Ability to use judgement in organizing and establishing formats. Ability to type with speed and accuracy.

Ability to gather and draft materials from a variety of sources. Ability to communicate with the public and staff using correct grammar, tact, and courtesy. Use decorum in projecting a favorable public image. Possess a knowledge of business grammar and vocabulary, spelling, punctuation and be capable of independently completing work. Ability to perform duties in a stressful work environment.

Graduation from high school and demonstrated possession of knowledge, skills, and abilities gained through at least two years of office assistant/secretarial experience; or an equivalent combination of training and experience.