Administrative Support Specialist - Harnett Regional Water

An employee in this position performs public contact, data processing, and clerical duties in the Customer Service Department of Harnett Regional Water. This includes serving as receptionist, answering Customer Service phone calls, relaying information; scheduling; performing data entry and spreadsheet work; generating records or reports from the computer; and maintaining records and files.

Hiring Range: $34,948.00

• Performs any of the following functions depending on area assigned.
• Answers telephone and greets visitors (lobby, front desk, window); handles multiple telephone lines on a switchboard; processes requests for assistance; directs calls or visitors to the best sources for information; and gives information based on the type of request.
• Provides customer service to citizens as related to the assigned department’s services and programs; processes customer applications and enters into computer system, collects and documents payments.
• Processes daily bank deposits.
• Responds to requests for service; initiates work orders if needed.
• Processes and routes daily mail.
• Receives and screens mail, documents, and other materials and routes to appropriate staff.
• Receives and logs in plans, maps, drawings and records as received and routes to appropriate staff; enters information into spreadsheet.
• Takes messages and returns phone calls; screens and routes documents; orders material requested and processes billings if appropriate.
• Runs errands.
• Processes records and referrals from various clients, departments, and other sources.
• Provides information for permits or payments.
• Reviews applications, permits, and other documents submitted for accuracy and completeness before processing; provides instructions to the public; and routes documents as needed.
• Updates and makes changes in databases and records.
• Reviews, verifies and records various program records; enters data into spreadsheets in prescribed formats; answers questions from departmental staff and the public concerning records; prepares monthly and quarterly reports for departments, managers, and other agencies; and ensures that information provided is complete and correct.
• Operates scanner to archive records and files.
• Monitors office security camera screens.
• Uses computer to obtain information for requests; enters data and information in computer for program staff and supervisor; and various reports for supervisors, program staff, or public requests.
• Enters correct information onto forms or standardized letters, memoranda, or reports and makes adjustments as necessary to fit varying situations.

• Maintains department related files and information.
• Assists with special projects.
• Assists other staff with program and office support functions.
• Performs other related duties as assigned.

• High school diploma supplemented by coursework in typing, data entry, and word processing;
• One (1) year of related clerical work experience including experience working with computers and working with the public;
• Or equivalent education and/or experience.

• Knowledge of office practices and procedures.
• Knowledge of arithmetic, grammar, spelling, and vocabulary.
• Knowledge of word-processing, spreadsheets, and other computer applications used in the assigned office.
• Knowledge of assigned department policies, procedures, and functions.
• Skill in operating a computer, scanner, copier, fax machine, typewriter, or other office equipment.
• Skill in entering data with the necessary speed and accuracy for assigned department’s needs.
• Ability to process data, information, and other information required by the program and office.
• Ability to communicate effectively in person and by telephone.
• Ability to…