Toyota Service Advisor Job North Wilkesboro North Carolina USA,Automotive

Location: North Wilkesboro

Job Summary:
The Toyota Service Advisor at Classic Toyota in North Wilkesboro, North Carolina is a Full Time, individual contributor role in the Auto industry. This position is responsible for providing exceptional customer service to Toyota vehicle owners by managing their service needs and ensuring their satisfaction. The Service Advisor will act as a liaison between the customer and the service technicians, ensuring all repairs and maintenance are communicated effectively and completed in a timely manner.

Compensation & Benefits:
This is a full-time, salaried position with competitive compensation and benefits package, including medical, dental, and vision insurance, 401k, paid time off, and employee discounts.

Responsibilities:

Greet customers and provide a friendly and welcoming atmosphere

Listen to customers' concerns and accurately document them

Utilize dealership and manufacturer service guidelines to determine necessary repairs and maintenance

Communicate maintenance or repair recommendations and costs to customers

Schedule and coordinate service appointments with customers

Maintain accurate records of services, repairs, and customer interactions

Manage service technicians' schedules and ensure timely completion of repairs

Follow up with customers to ensure satisfaction and address any concerns

Handle customer complaints and escalate as necessary

Inform customers of additional services or promotions offered by the dealership

Stay up-to-date on Toyota products, services, and promotions

Maintain a clean and organized service reception area

Requirements:

High school diploma or equivalent, some college or vocational training preferred

1+ years of customer service experience, preferably in the automotive industry

Excellent communication and interpersonal skills

Able to work in a fast-paced, team-oriented environment

Knowledge of Toyota vehicles and their service requirements is a plus

Must be able to stand, walk, and bend for extended periods of time

Must have a valid driver's license

Ability to pass a background check and drug screening

EEOC Statement:
Mills Auto Group is an equal opportunity employer and a drug-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or any other protected status under applicable laws. We are committed to a diverse and inclusive workplace and welcome individuals of all backgrounds to apply.

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