ECommerce Coordinator

eCommerce Coordinator – Campbell University, Lillington, NC. Salary: $59,774.00–$79,202.00.

The primary responsibility of the eCommerce Coordinator is to provide excellent customer service in a friendly and courteous manner while supporting eCommerce activities related to cashiering, storefront creation, modification, and implementation, as well as the reconciliation of all eCommerce activity. The position posts journal entries for eCommerce bank deposits, resolves reconciling items, utilizes Excel for reconciliation tasks, ensures PCI DSS compliance, and safeguards confidential information in accordance with federal and university policy.

• Provide a courteous and timely response to student account inquiries via face‑to‑face, telephone, and email requests
• Investigate and resolve customer issues
• Daily monitoring of bank account to identify eCommerce deposits
• Daily reconciliation of eCommerce student payment and storefront activity
• Refund eCommerce payments, create refunding receipt and journal entry
• Post journal entry to book eCommerce ACH deposits
• Resolve outstanding eCommerce bank reconciling items in a timely manner
• Daily reconciliation of eRefunds processed through the Touch Net system
• Monitor and notify AR staff of eRefunds returned
• Assist with monitoring and processing returned checks
• Troubleshoot eCommerce issues
• Create, modify, and implement eCommerce storefronts, as needed
• Serve as a back‑up cashier
• Verify and prepare daily gift report deposits, as needed
  
  Generate reports as needed to perform daily activities
• Ensure compliance with PCI DSS requirements
• Complete annual SAQ and report accordingly to university acquirers
• Safeguard and protect student account information in accordance with federal requirements and university policy
• Participate and support graduation, freshmen orientation, and registration activities
• Assist with annual financial audit as requested
• Provide support to the Bursar’s Office to obtain departmental goals and objectives
• Perform other duties as assigned

• BS in accounting or business‑related field with 2 years of experience, or an AAS in accounting or business‑related fields with 3 years of experience in eCommerce, banking, accounts receivable, or accounting (preferred)
• High degree with 5 years of experience in college/university Student Financial Services with Ellucian Colleague ERP and a minimum of 2 years’ experience working with higher education eCommerce system, such as Touch Net or Pay My Tuition  (preferred)
• Experience in a higher education or non‑profit sector is also preferred

• Datatel’s Colleague software experience, preferred
• Touch Net software experience, preferred
• Demonstrated proficiency in Microsoft Excel (required)
• Knowledge of Microsoft Word, Outlook, PowerPoint, and the Internet
• Effective oral and written communication with all groups
• Maintain strict confidentiality and attention to detail
• Demonstrate tact, a positive attitude, courtesy, and discretion in dealing with trustees, faculty, staff, students, high‑level university officials, and the public
• Work independently and effectively in a team with a diverse group of people
• Exercise independent judgment in complex and new situations
• Manage multiple concurrent projects and meet strict deadlines
• Detail‑oriented and adaptable to a changing environment
• Upon hire, have a broad knowledge of, and abide by, Campbell University policies and procedures, including PCI DSS regulation, NACHA regulation, and FERPA guidelines