Direct Accounts Analyst II Job West Highlands North Carolina USA,Business

Reynolds American is evolving into a global multi-category business. Our purpose is to create A Better Tomorrow™ by Building a Smokeless World.

To achieve our ambition, we are looking for colleagues who are ready to join us on this journey. Tomorrow can’t wait, let’s shape it together!

REYNOLDS AMERICAN has an exciting opportunity for a Direct Accounts Analyst II in Winston Salem, NC

Thisroleispartof Wholesale Services and is responsible for providing world-class service and support for direct buying customers of the RAI Operating Companies and field-based Trade Marketing personnel. The Analyst is accountable for daily order management, identifying and resolving order discrepancies to prevent delays. Proactive engagement with assigned customers to address issues related to product orders (replenishment and promotional) and deliveries. The scope of responsibility also includes active collaboration with internal functions regarding product and promotional orders, credits/debits, allocations, logistics, invoices, and ad hoc reporting.

Your

key responsibilities will include:

Daily analysis of assigned customer orders to quickly identify issues regarding out-of- stocks, changes in delivery dates and any trends requiring improvements.
Independently evaluate orders which exceed weekly allocations and make decisions which protect our ability to compete by ensuring all customers have access to available finished goods.
Assist customers with our ordering platforms (Order Direct/EDI) and monitor, troubleshoot and resolve problems relating to orders, collaborating with internal and external technical personnel to resolve issues.
Process debits, credits, returns and generate Tax Affidavits for State Tax reimbursement and required financial documents.
Develop and review Promotion Execution status reports for key customers.

What are we looking for?

Bachelor’s Degree preferred with 1 year of experience;
High School Diploma accepted with equivalent work experience (3-5 years)
Strong analytical and problem-solving skills
Solid Organizational skills with the ability to manage multiple projects in a fast-paced environment.
Strong interpersonal, oral, and written communication skills
Demonstrated proficiency in Microsoft Office

Beneficial

Previous SAP experience
Exposure to EDI

Can this be your future role?

Do you have strong analytical and problem-solving skills?
Can you make independent judgements to assess and resolve issues in a challenging and changing environment?
Do you have a customer focused mindset?

WE ARE REYNOLDS AMERICAN—A member of the BRITISH AMERICAN TOBACCO GROUP

At Reynolds American, we are committed to our Purpose of creating A Better Tomorrow. This is what drives our people and our passion for innovation.
See what is possible for you at REYNOLDS AMERICAN.

BELONGING, ACHIEVING, TOGETHER

Collaboration and teamwork underpin everything we do here at Reynolds American. We know that collaborating with colleagues is what makes us stronger and best prepared to meet our business goals.

SALARY AND BENEFITS OVERVIEW Benefit Information

The following is a general summary of the competitive compensation and benefit plans we offer:

401(k) plan that offers opportunity to save on pre- and post-tax basis up to 50 percent of eligible compensation.
- Company matches 100 percent of employee pre-tax/Roth (401k) contributions up to six percent
- Company contributes an additional three percent to 401(k) whether employee participates or not
Comprehensive health- and welfare-benefits package (including medical, dental, vision, and prescription drugs)
Health Savings Account start-up contribution for employees who elect the high deductible health plan
Flexible spending accounts for both Health Care and Dependent Care allowing employee to use…