Community Social Services Technician- CSST

Date Posted: 08/20/2025
Department: DSS
Salary Grade: 63
Compensation: $36,882

Hours:

Full-time
Deadline:
Open until Filled

McDowell County Department of Social Services is seeking a dedicated and compassionate Community Social Services Technician to join our Child Protective Services (CPS) unit. This role plays a vital part in supporting children and families by providing direct services, supervising family visitation, transporting children, and assisting social workers in ensuring the safety and well‑being of children.

• Supervise and monitor family visitations to ensure child safety.
• Transport children and families as needed appointments, visits, and court‑related matters.
• Provide support to CPS social workers in case documentation, family engagement, and follow‑up services.
• Assist in facilitating services and referrals for children and families involved in CPS.
• Maintain accurate records, logs, and reports in compliance with agency policies and state requirements.

Standard agency hours are Monday–Friday, 8:00 AM – 5:00 PM.

This position requires availability to work outside of normal operating hours in order to accommodate family visits and child needs that may occur during evenings or weekends.

Flex scheduling is available to balance after‑hours work.

• High school diploma or GED required; additional coursework in human services or social work preferred.
• Strong communication, organizational, and problem‑solving skills.
• Ability to work with children and families experiencing crisis or trauma.
• Must have a valid North Carolina driver’s license and reliable transportation.
• Experience in child care, social services, or related human services work is highly desirable.

Benefited after 30 days.

• Medical, dental, and life insurance
• Sick, vacation, and holiday pay
• Membership in the Local Government Retirement System
• Supplemental retirement 401k/457

PRE-EMPLOYMENT DRUG SCREENING AND BACKGROUND CHECK IS REQUIRED

APPLICANTS WILL BE GIVEN CREDIT ONLY FOR INFORMATION PROVIDED IN RESPONSE TO THIS ANNOUNCEMENT. No additional information will be solicited by the McDowell County; therefore, persons who submit incomplete applications may not receive full credit for their education, training and experience.

McDowell County is an equal opportunity employer. It is the policy of the County to recruit, hire, train and promote individuals without regard to age, sex, race, color, religion, political affiliation or national origin. The County will interactively work with disabled applicants and employees to identify reasonable accommodations that will allow the individual to perform essential job functions.

McDowell County participates in E-Verify.

McDowell County Administration Building(s):

in person at the County Administration building: