Customer Service Rep​/Attendant - Seasonal

Join to apply for the CUSTOMER SERVICE REP/ATTENDANT - Seasonal Full-time role at Pivot Parking

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Join to apply for the CUSTOMER SERVICE REP/ATTENDANT - Seasonal Full-time role at Pivot Parking

Job Summary

The seasonal Parking Customer Service Representative plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves assisting customers with inquiries, providing information, and resolving issues related to parking services. The Parking Customer Service Representative serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers. As a seasonal employee, this position will end on or around October 31, 2025.

Description

IMMEDIATE OPENING AVAILABLE



Job Summary

The seasonal Parking Customer Service Representative plays a crucial role in delivering exceptional customer service to patrons using parking facilities. This position involves assisting customers with inquiries, providing information, and resolving issues related to parking services. The Parking Customer Service Representative serves as a frontline representative of the parking operation, ensuring positive interactions and a seamless parking experience for customers. As a seasonal employee, this position will end on or around October 31, 2025.



Key Responsibilities

Customer Assistance:

• Greet customers in a friendly and professional manner, providing assistance and guidance as they enter and exit parking facilities.
• Answer inquiries from customers regarding parking rates, payment options, parking regulations, and directions to specific locations.
• Assist customers with parking equipment, such as ticket dispensers, payment kiosks, and access gates.

• Address customer concerns, complaints, or disputes in a courteous and timely manner, striving to resolve issues to the customer's satisfaction.
• Handle escalated situations with tact and diplomacy, seeking assistance from management or security personnel as needed.
• Document customer feedback and complaints for further review and improvement of parking services.

• Collect parking fees from customers and issue receipts or tickets as necessary, ensuring accuracy in transactions and compliance with payment policies.
• Process credit card payments, cash transactions, and validation vouchers using designated payment systems.
• Reconcile cash drawers and perform end-of-shift cash-out procedures according to established protocols.

• Provide information to customers regarding parking availability, event parking, shuttle services, and other relevant details.
• Distribute promotional materials, maps, or brochures to inform customers about parking facilities and amenities.
• Maintain a thorough understanding of parking policies, rates, and procedures to effectively communicate with customers.

• Proactively engage with customers to enhance their parking experience and address any potential issues or concerns.
• Solicit feedback from customers to identify areas for improvement and opportunities to enhance service delivery.
• Build rapport with repeat customers and regular patrons, fostering a positive and welcoming atmosphere.

• Medical Insurance
• Dental insurance
• Vision insurance
• Paid Holidays or time and 1/2 if worked

• High school diploma or equivalent; additional education or training in customer service is preferred.
• Previous experience in customer service, hospitality, or retail environment is advantageous.
• Excellent interpersonal and communication skills, with the ability to interact effectively with diverse individuals.
• Strong problem-solving abilities and a customer-focused approach to service delivery.
• Familiarity with basic computer operations and proficiency in using point-of-sale systems or payment terminals.
• A…