Customer Experience Representative

Customer Experience Representative – National Car Rental

The National/Alamo brand of Enterprise Mobility is offering an exciting opportunity for a Customer Experience Representative (CXR). The CXR provides superior, friendly, and efficient transactions, offers company-approved services and products, and ensures a positive experience for all customers. The position also facilitates the rental process through verification and documentation of all necessary driver information to provide an efficient and timely rental and return experience.

The Asheville Airport: 61 Terminal Dr., Fletcher, NC 28732

Full Time: $16.50 / hour

• Paid time off
• Employee rental car discounts
• Retirement savings plan including 401(k) with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development

• Sunday – 3:00 pm – 12:00 am
• Monday – 3:00 pm – 12:00 am
• Tuesday – 3:00 pm – 12:00 am
• Wednesday – 11:00 am – 8:00 pm
• Thursday – 11:00 am – 8:00 pm
• Friday – OFF
• Saturday – OFF

• Meet and greet customers in a professional, friendly, and timely manner
• Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features, and other services
• Use company-approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options, and other additional equipment
• Offer additional customer assistance by providing directions, maps, local area information, and appropriate service information
• Answer incoming calls for reservations, rate quotes, general questions and answers, and provide information and resolution for customers, other branches, and vendors
• Place outgoing calls for callback management and miscellaneous calls as assigned
• Assist in assessing the condition of rental upon return
• Notify Management of any known customer problems
• Notify Management of any known vehicle problems and any required vehicle maintenance
• Continuously build knowledge and skills, pursue on-the-job training and development opportunities, and any company-sponsored classroom training
• Perform miscellaneous and backup duties as assigned

• High School Diploma or G.E.D. required
• Minimum of 2 years of customer service or sales experience in retail, guest services, or administrative support
• Valid driver's license with no more than 2 moving violations and/or at-fault accidents within the past 3 years
• No drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)
• Authorized to work in the United States without sponsorship
• Must be at least 18 years old
• Must be able to work the following shifts/schedule
• Sunday – 3:00 pm – 12:00 am
• Monday – 3:00 pm – 12:00 am
• Tuesday – 3:00 pm – 12:00 am
• Wednesday – 11:00 am – 8:00 pm
• Thursday – 11:00 am – 8:00 pm

Equal Opportunity Employer/Disability/Veterans

Entry level

Full-time

Other

Travel Arrangements