Customer Service Representative

Full-Time Customer Service Representative

Base pay range: $18.00/hr - $24.00/hr

Gentry Service Group is a heating and air conditioning company who has been proudly serving the residents and businesses of Western North Carolina since 1963. We are focused on providing quality, dependable service at a competitive price. Our family of contractors and technicians strive to deliver integrity, respect, and consideration to all customers all the time. We value community involvement and participate in a variety of local programs to help the less fortunate;

including annual trips abroad to build homes for underprivileged residents.

Job Summary:

As a representative for our Company, you will be responsible for customer service activities such as responding to inquiries, processing orders, and scheduling.

Pay Rate: $18.00 - $24.00 depending on experience.

Benefits:
Medical, Dental, Vision, 15 Paid Vacation Days, 9 Paid Holidays, 401(k) with Company Match, tool account with 0% interest, access to 24/7 chaplain, faith-based organization with a high emphasis on the importance of family.

Work Hours:

8:00 am - 5:00 pm Monday to Friday.

• High school diploma or equivalent
• Aggressive self-starter
• Fast learner
• PC literate with experience with Microsoft Outlook, Word, and Excel
• Good phone skills
• Customer service knowledge with strong follow up skills
• Conduct oneself in a professional manner at all times
• A minimum of two years of related customer service experience
• Able to answer multi-line

• Excellent verbal skills
• Professional phone skills
• Strong interpersonal skills
• Energetic personality
• NO PHONE CALLS OR IN OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE *

Seniority level:
Entry level

Employment type:

Full-time

Job function:
Customer Service

Industries:
Consumer Services

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