Customer Service Representative

# Customer Service Representative Apply for this job Location

Aberdeen, NC Department

Customer Service Department Job Type Full-Time Compensation $18.00 - $22.00 per hour (USD)
Experience1+ years experience working in a service-based office setting
**** Job Summary
**** Pine N' Dandy Plumbing places a high value on customer service. We focus on providing quality work, and attentive customer care. The responsibilities would be handling customer interactions, scheduling, communications with staff, and administrative tasks.
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* Responsibilities and Duties:

******** Handling Customer Interactions:
***** Answering incoming calls and addressing customer inquiries.
* Providing excellent customer service and resolving customer issues.
* Maintaining a professional and courteous demeanor.
**** Scheduling:
***** Scheduling and coordinating service calls.
**** Administrative Tasks:
***** Creating job tickets for service calls.
* Updating customer files and maintaining accurate records.
* Potentially handling payment collections.
* following up on service calls.
**** Communication:
***** Communicating effectively with customers and technicians.
* Relaying important information and updates.
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* Qualifications and Skills:

***** 1+ year experience in a similar office setting.
* Excellent phone communication skills and professional telephone etiquette.
* Excellent communication and interpersonal skills.
* Strong organizational and multitasking abilities.
* Ability to work in a fast-paced environment.
* Proficiency with computer systems and software.
* Ability to learn and utilize service management software.
* Ability to work on a team to meet goals.
**** Company Benefits and Perks:
***** Health insurance for employee and family after probationary period.
* Paid Holidays including Birthday.
* Competitive starting pay, with potential for bonuses and commissions.
* Positive work environment.