Front Desk Agent, Edwards Inn

Job Details:

Job Location:

137 S 4TH ST - Highlands, NC, Salary Range:
Undisclosed, Summary

• Perform check-ins, property orientations, and check-outs
• Respond to guest inquiries, deliver items to guest rooms
• Address billing inquiries
• Receive and appropriately address guest complaints utilizing the PRL (prompt response log) and GPR (guest problem resolution) systems and involving management when necessary
• Perform opening and closing checklists
• Receive and pass on pertinent information from shift to shift
• Analyze guest information and ensure accuracy consistently and proactively
• Learn and understand information about events on property, hours of operation for each Old Edwards outlet, and transportation schedules
• Be familiar and knowledgeable with the town of Highlands and being able to assist guests with recommendations, general knowledge, and reservations
• Due to the nature of this position, confidentiality is required at all times
• Other duties and responsibilities may be assigned at the discretion of the front desk supervisor

• Prior work experience as a front desk agent preferred. College degree in a hospitality related field preferred but not required. Additional related certifications preferred but not required.
• Hands-on experience with office machines (computers, fax, printers, etc.), thorough knowledge of customer service, multitasking, organizational and problem-solving skills, valid driver’s license and clean driving record
• Proficient use of English (oral and written), second language helpful, customer service and problem resolution oriented
• Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Must have ability to deal with problems involving several variables.
• The employee is regularly required to stand and sit for periods of time, walk the property, and climb stairs. The employee must occasionally lift and/or move up to fifty pounds.