Customer Service Representative

The Customer Service Representative (CSR) role is central to ensuring client satisfaction and supporting inside sales efforts for custom print products, commercial graphics, and packaging solutions. As a Customer Service Representative, you will play a vital role in facilitating smooth order management and providing professional customer account support. This full‑time opportunity is based in Browns Summit, NC, and is ideal for individuals with a background in customer service, order entry, or inside sales, particularly within printing, packaging, or manufacturing environments.

In this Customer Service Representative position, you will be responsible for processing and entering customer orders with precision, communicating proactively with clients, and delivering exceptional service throughout each interaction. You will manage incoming orders, verify specifications, and ensure that all details are accurately recorded in the company’s internal ERP/order management system. Your attention to detail and organizational skills will directly contribute to positive customer experiences and successful project outcomes.

The Customer Service Representative will serve as the primary contact for clients via phone and email, handling inquiries related to order status, product specifications, pricing, lead times, and shipping updates. You will prepare and deliver competitive price quotes to both current and prospective clients, and diligently follow up on open quotes to secure new business opportunities. Collaboration with internal teams—including production, prepress/design, and shipping—will be essential in ensuring that jobs move efficiently from order entry to on‑time delivery.

Maintaining accurate customer records and account histories in company databases is another key requirement. As a Customer Service Representative, you will also play a supportive role in sales by assisting outside sales representatives with lead generation, sending product samples, and providing backend account administration. Your ability to multitask, solve problems, and manage tight deadlines will be critical to your success in this fast‑paced environment.

This Customer Service Representative opportunity offers the chance to work in a dynamic commercial printing and packaging environment in Browns Summit, NC. The region is known for its vibrant business community and offers an excellent setting for professional growth and development.

• Serve as a key point of contact for customers inquiring about custom print, graphics, and packaging solutions.
• Support inside sales initiatives and contribute to business growth by managing order processes and account relationships.
• Facilitate seamless communication between customers and internal departments.
• Maintain a high standard of accuracy, professionalism, and responsiveness in all interactions.

• Receive, verify, and enter incoming customer orders and specifications into the ERP/order management system with high accuracy.
• Act as the primary point of contact for client inquiries via phone and email regarding order status, product specifications, pricing, lead times, and shipping updates.
• Prepare and deliver price quotes to current and potential clients; follow up on open quotes to secure sales.
• Collaborate with production, prepress/design, and shipping teams to ensure jobs move smoothly from order entry to on‑time delivery.
• Maintain up‑to‑date customer records, files, and account histories in company databases.
• Assist outside sales representatives by generating leads, sending product samples, and providing backend account administration.
• Proactively troubleshoot and resolve customer issues, ensuring a high level of satisfaction.