Member Service Representative

Status:
Open

Department:
Member Services

Opening Date: 11/4/2026

Office

Location:

Burgaw

Final date to receive applications:
Open Until Filled

Exempt Status:
Non-Exempt

Receives member requests through the phone or in person. When practical, take personal action or requests assistance from appropriate personnel to ensure opportune action. Assists members with a wide variety of needs including receiving payments and facilitating solutions to any service concerns.

High school diploma or G.E.D. required.

Two years’ work experience in a clerical field with public contact duties.

Payment collection and computer input skills desirable.

• Serve as the primary point of contact for Four County members, enhancing engagement through effective communication, organizing events, and feedback initiatives to improve services and member satisfaction.
• Has direct contact with members and visitors, assisting in handling all inquiries including answering telephone and in-person queries.
• Greets all members and visitors in the office, answering inquiries whenever possible or directing them to appropriate personnel.
• Participates with supervisor in study, review, and approval of member and collecting procedures established for the operation of the local office.
• Keeps thoroughly informed of all promotional efforts of Four County and discusses with members all aspects and benefits of the program.
• Whenever feasible and necessary, advises members on energy-conserving methods and habits.
• Represents Four County as necessary or as assigned in public and community functions or projects.
• Be prepared to support district and community needs during natural disasters.

A.

Reports to:

Office Supervisor

B. Directs:
None

A:
Member Engagement

Weight: 35

• Serve as the primary point of contact for Four County members, enhancing engagement through effective communication, organizing events, and feedback initiatives to improve services and member satisfaction.
• Has direct contact with members and visitors, assisting in handling all inquiries including answering telephone and in-person queries.
• Greets all members and visitors in the office, answering inquiries whenever possible or directing them to appropriate personnel.
• Participates with supervisor in study, review, and approval of member and collecting procedures established for the operation of the local office.
• Keeps thoroughly informed of all promotional efforts of Four County and discusses with members all aspects and benefits of the program.
• Whenever feasible and necessary, advises members on energy-conserving methods and habits.
• Represents Four County as necessary or as assigned in public and community functions or projects.
• Be prepared to support district and community needs during natural disasters.

B:
Communications and Resolution

Weight: 20

• Manage member communications with empathy and a professional tone, ensuring inquiries and issues are addressed promptly to maintain high member satisfaction with Four County.
• Employ empathy and a supportive tone in all interactions to understand and effectively address member concerns, building trust and rapport.
• Troubleshoot and analyze issues to provide effective solutions, collaborating with other departments and external organizations for complex problem resolution.
• Share insights and best practices with the team to foster a culture of continuous learning and improvement, enhancing the collective ability to serve members better.

C:
Operations

Weight: 20

• Oversee essential operational tasks related to member services for Four County, focusing on efficiency and effectiveness in service delivery, transaction…