Senior Maintenance Caseworker - Medicaid Trainer

Performs advanced skilled human support work determining eligibility for various public assistance programs; providing support for lower-level department staff, and related work as apparent or assigned. Work is performed under the limited supervision of the Income Maintenance Supervisor. Continuous oversight is exercised over Income Maintenance Caseworker.

• Interviews applicants for various assistance programs; verifies eligibility factors.
• Provides information to applicants, the public and others regarding various assistance programs.
• Coordinates with other agencies and organizations such as hospitals, health departments, nursing homes, etc. to secure services for clients.
• Provides policy and technical support and training of the eligibility and enrollment processes to lower-level caseworkers and processing assistants.
• Assists agency supervisors in identifying error trends relating to policy; prepares reports and statistical information relating to staff productivity and accuracy.
• Resolves complex issues in the eligibility and enrollment processes in NC Fast.
• Mentor staff that have been released from the training program.
• Reviews applications and re-certifications for accuracy and timeliness.
• Completes eligibility and enrollment process in NC Fast for Medicaid and Food and Nutrition Services.
• Performs other assigned duties.

• Thorough knowledge of the principles, methods, techniques, and practices of public assistance.
• Thorough knowledge of forms, documents, and procedures in determining eligibility.
• Ability to analyze facts and to exercise sound judgment in arriving at conclusions.
• Ability to prepare clear and concise reports.
• Ability to communicate complex ideas effectively, orally and in writing.
• Ability to solve problems within scope of responsibility.
• Ability to establish and maintain effective working relationships with clients, associates, and the general public.

• High school diploma or equivalent.
• Moderate experience in related field or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Valid driver’s license.
• NC Fast System Training
• Budgeting Training