Maintenance Caseworker II Family & Children's Medicaid

Franklin County is seeking a motivated and service-driven professional to join our team as a Income Maintenance Caseworker II – Family & Children’s Medicaid
. This role offers the chance to make a meaningful difference every day by helping families access essential healthcare services and navigate critical support programs. If you’re passionate about public service, thrive in a fast-paced environment, and are committed to supporting the well‑being of children and families in our community, we invite you to bring your skills and compassion to our team.

Compensation: $43,057–$45,210

To Be Determined Based on Experience and Qualifications

Franklin County offers a competitive benefit package designed to encourage and support your health, well‑being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short‑term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county‑observed paid holidays per year;

an employee wellness program inclusive of a county‑sponsored gym and an employee assistant program.

For more information about Franklin County benefit options please .

• Interviewing/Assessing (45%):
  Conduct interviews using listening skills, assess answers, compare program requirements, formulate follow‑up questions, and accurately record information on the interview tool. Communicate genuine interest in the customer’s feelings and convey the customer’s right to apply for assistance and the relevant time standards.
• Determining Eligibility (45%):
  Verify information—such as residence, identification, income, and resources—to correctly determine eligibility at application, redetermination, and changes. Meet all appropriate time frames and use computer matches to assist the process.
• Assisting Customers (9%):
  Continuously support customers with problems or concerns, including eligibility‑related issues and crisis needs (housing, heating, utilities). Make appropriate referrals for emergency needs.
• Referral of Suspected Fraud (0.50%):
  Refer suspected fraud cases to the Program Integrity Caseworker based on public reports, computer matches, client changes, or Quality Assurance findings.
• Appeals and Hearings (0.50%):
  Schedule and prepare local hearing summaries within five calendar days if a hearing or appeal is requested by an applicant or representative.

Considerable knowledge of the program and related areas; general knowledge of all agency and community programs that could affect the client. Good mathematical reasoning and computational skills. Ability to read, analyze, and interpret rules, regulations, and procedures. Excellent communication with clients, the public, and officials to obtain data and explain policy. Ability to instruct and evaluate the work of lower‑level employees and perform case‑worker functions within structured time frames.

Regular work hours are Monday through Friday from 8:00 A.M. to 5:00 P.M. Occasionally, overtime may be required to meet workload demands or customer needs. In the event of a disaster, the employee will work rotating shifts at an Emergency Shelter.

• One year of experience as an Economic Services Caseworker or an equivalent combination of training and experience.
• Possession of a valid North Carolina driver’s license upon hire.