Mechanical Engineer – Marine Technical & Customer Support

Description

Use Your Engineering Skills to Solve Real-World Problems in Marine Manufacturing

Boater's World Manufacturing Group is seeking a technically skilled, customer-focused Mechanical Engineer – Marine Technical & Customer Support to join our growing boat manufacturing operation in Chocowinity, North Carolina.

This position provides technical engineering support for Nautic Star boats
, working closely with our Customer Service Department, dealer network, service technicians, and boat owners to investigate product concerns, troubleshoot marine systems, evaluate warranty issues, and develop practical repair solutions.

Unlike a traditional engineering position focused exclusively on product design or manufacturing processes, this role combines mechanical engineering, hands‑on troubleshooting, technical documentation, and customer service
.

The Mechanical Engineer will also create detailed repair instructions, technical drawings, diagrams, and schematics to help dealerships and service professionals properly diagnose and repair boats in the field.

We're looking for someone who enjoys solving technical problems, understands mechanical systems, communicates effectively with people, and can translate complex engineering information into practical solutions.

• Serve as a primary engineering resource supporting the Nautic Star Customer Service Department.
• Provide technical assistance to Nautic Star dealers, service technicians, and boat owners.
• Troubleshoot mechanical, structural, electrical, plumbing, fuel, steering, and other marine‑related product concerns.
• Evaluate customer complaints and dealer service requests to identify potential causes and recommend solutions.
• Review photographs, videos, service reports, and other documentation to investigate product concerns.
• Explain technical findings and recommended solutions clearly to customers, dealers, and internal employees.
• Support Customer Service representatives with complex technical and warranty‑related questions.
• Provide timely follow‑up on assigned technical issues and service requests.
• Coordinate with Engineering, Customer Service, and other departments to resolve technical concerns.

• Review warranty claims requiring technical or engineering evaluation.
• Investigate potential component failures, structural concerns, and manufacturing‑related issues.
• Develop practical, safe, and cost‑effective repair recommendations.
• Prepare detailed repair procedures and instructions for dealerships and authorized service centers.
• Assist with evaluating repair estimates, replacement components, materials, and labor requirements.
• Review technical information to determine appropriate repair methods.
• Provide guidance regarding fiberglass repairs, mechanical systems, structural components, and other marine‑related concerns.
• Review completed repairs when necessary to verify technical concerns have been addressed.
• Work with Customer Service and Engineering leadership to identify recurring warranty or product issues.

• Create technical drawings, diagrams, schematics, and illustrations to support troubleshooting and field repairs.
• Develop electrical, plumbing, mechanical, and component installation schematics.
• Prepare clear, step‑by‑step repair instructions for dealership technicians and service professionals.
• Create and revise technical service bulletins, troubleshooting guides, and repair reference materials.
• Review engineering drawings, component specifications, and manufacturer documentation.
• Ensure technical instructions are accurate, organized, and understandable for both technical and nontechnical audiences.
• Maintain current technical…