Project Coordinator

• Raleigh
  - North Carolina
  - United States of America
• Wendell
  - North Carolina
  - United States of America

Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. That’s why we always put our people first.

Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?

The Electrification and Automation (EA) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing into our Future Grids portfolio and applications to create the power distribution grid of the future. Our comprehensive portfolio meets the growing technical requirements of todays and tomorrow’s power grid!

The Project Coordinator role will be responsible for developing quick, high-level resolution to our customer’s warranty related issues. This role will work within the Siemens SI EA business unit and will support products such as: medium voltage switch gear, low voltage switchgears, transformers, e-houses and others. This position is a hybrid role located in Wendell, NC.

• Lead high level customer resolution by orchestrating interactions between engineering, research and development, project management, sales, manufacturing and other departments.
• Ensure track and manage multiple warranty cases.
• Close them on-time identifying priorities.
• Provide proactive communication on Case status to internal and external stakeholders.
• Devise solution driven approaches to expedite and manage timely closure of Warranty cases.
• Follow and adhere to customer defined contractual timeline to respond to cases and providing daily/weekly updates.
• Engage proactively with Project Management, Engineering, Quality, Application engineering and other teams.
• Work with our factories and quality teams to develop and implement corrective and preventive actions.
• Improve departmental processes by reviewing best practices and looking for ways to improve the overall structure through efficiency enhancements and other methods.
• Provide frequent updates to all stakeholders during the correction steps for the customer.
• Work closely with field service teams and vendors to align on materials and methods of correction
• Demonstrate ownership in driving resolution for our customers in a timely fashion and in addition, also performing resolution in the most cost-effective way to ensure visibility of after delivery cost reduction for Siemens.

• 1+ years of project management or customer service experience
• Ability to travel up to 10% to resolve high profile customer issues
• Applicants must be authorized to work in the US without the need for sponsorship now or in the future.

• 1+ years of experience in the Power Distribution area
• Ability to manage construction software like BIM, COMPASS, Pro Core Etc.

We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers.

We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building…