Associate Director, Technical Support

Location: Clayton

About the Department At Novo Nordisk, we want to make a difference. For more than 100 years, we have led the way in diabetes care. Being part of Novo Nordisk allows our employees to embark on the opportunity to help improve the quality of life for millions of people around the  NC, we operate three pharmaceutical manufacturing facilities that are responsible for fulfilling different steps in our injectable and oral treatment supply chains.

Our Product Supply Aseptic Manufacturing (PS AM) facility in Clayton, NC is a 457,000 square foot aseptic "fill and finish" site that is responsible for producing innovative, injectable diabetes and obesity treatments. At PS AM, you’ll join a global network of manufacturing professionals who are passionate about what they do.

What we offer you:

Leading pay and annual performance bonus for all positions

All employees enjoy generous paid time off including 14 paid holidays

Health Insurance, Dental Insurance, Vision Insurance – effective day one Guaranteed 8% 401K contribution plus individual company match option

Family Focused Benefits including 14 weeks paid parental & 6 weeks paid family medical leave

Free access to Novo Nordisk-marketed pharmaceutical products

Tuition Assistance Life & Disability Insurance Employee Referral Awards At Novo Nordisk, you will find opportunities, resources, and mentorship to help grow and build your career.  Are you ready to realize your potential?  Join Team Novo Nordisk and help us make what matters. The Position Lead tactical & long-term strategic activities to drive process & technical improvements within respective department & ensure technical & maintenance standardization across shift teams.

Contribute to a positive, constructive & ambitious work environment in department leadership team, as well as in own area of responsibility. Ensure engagement, motivation & development of employees in team.

Relationships Reports to VP, Aseptic Production, Sr Director, Finished Production or Project Director.

Essential Functions Accountable for ensuring maximum up time of equipment to support site production schedules

Development of long-term technical & process improvement plans

Ensure robust processes are in place to exceed all quality objectives, specifications & requirements

Drive process performance to meet business & customer needs

Championing systematic problem solving (SPS) process

Process confirmation of technical & maintenance standards

Drive technical & maintenance standardization & collaboration across teams

Ensure collaboration across sites via applicable process groups

Ensure completion of high-level projects & investigations

Owner of departmental master plan for technical improvements

Coach, develop & engage direct reports, focusing on the NNWay essentials

Process group responsibilities representing the Clayton site & contributing globally to better/best practices & projects for manufacturing efficiency & compliance

Ensure employees have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business, to include:

Conducting interim reviews to ensure their performance is focused on those priorities, and they understand their accountability for results and the measurement process

Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility

Follow all safety and environmental requirements in the performance of duties

Other accountabilities, as assigned

Physical Requirements Ability to work in an open office environment with the possibility of frequent distraction. Ability to travel up to 10% of the time (% can change on a case by case basis based on the role).Development Of People Supervisory. Ensure that reporting personnel have individual development plans (IDP), with annual goals and measurements that are consistent with the priorities of the business and that interim reviews are held so that their work is focused on those priorities and they understand their level of accountability for results and the measurement process.

Ensure that the IDP forms include completed learning and aspiration plans and are in place for all reporting personnel to enable the achievement of goals and capability to assume increased levels of responsibility. Manage the application and communication of all Novo Nordisk policies, procedures and Novo Nordisk Way.

Qualifications…