GUEST GUIDE - Cape Hatteras​/Outer Banks KOA

Overview

Posted Tuesday, November 25, 2025 at 5:00 AM

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks (OAK). Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to having an environment where all are treated with dignity and respect. We strive to:

• intentionally create a sense of community and belonging for our guests, employees and franchise partners
• continually educate ourselves and expand our knowledge to foster an inclusive and supportive environment
• sustain a culture that promotes diversity of thought and experiences
• ensure everyone has the ability to experience the outdoors and that our facilities are accessible to all
• drive change in our company and industry through action and implementation

Designated Supervisor and General Manager

The Guest Guide collaborates closely with the guest services representatives to lead customers to their site after registration. They assist by selling and delivering ice and firewood, enforcing campground rules, picking up trash and emptying trash receptacles, responding to messaging services, doing basic housekeeping duties, and performing light maintenance and repairs. They provide accurate and concise information about park rules, recreation activities, and directions to destinations.

This guest facing position requires exceptional customer service, a can-do attitude, and the ability to support multiple departments as part of a team.

• Assist guests by guiding them to their sites, and with other customer service needs.
• Sell and deliver ice and firewood.
• Keep grounds free from trash, litter, and debris, and empty trash receptacles.
• Ensure the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
• Clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, and cleaning out fire rings.
• Collaborate with housekeeping staff by assisting in tidying restrooms and common areas and communicating daily housekeeping needs.
• Interact with guests and make recommendations for things to do in local area.
• Follow all safety guidelines for the operation of equipment and use of chemicals.
• Make minor carpentry, plumbing, and electrical repairs.
• Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
• Report all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators.
• Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.

Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Visually appealing and well-maintained campground that is free of trash and debris.
• Strong communication and customer service skills and the ability to work with individuals of all ages.
• Display mature judgment, loyalty, poise, tact, and discretion.
• Projects are completed properly, safely and timely.
• Positive attitude toward the campground environment.
• Use of safe work practices for a secure work environment for staff and campground guests.

• Experience in campground or comparable position.
• Office and light maintenance work in high public contact area.
• Read, write, and speak English in a clear and concise manner.
• Ability to work nights, weekends, and holidays.
• Capable of working independently and as part of a team.

• Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
• Move, lift, carry, push, pull and place…