Associate Team Leader

Join to apply for the Associate Team Leader role at H&R Block
.

At H&R Block, we believe in the power of people helping people. Our purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also maintain a high‑performing, connected culture where everyone feels they belong.

We continually improve our business through the Block Next multi‑year strategy, focusing on innovation, client experience, and sustainable growth. If you embrace challenges as opportunities and want to make a meaningful difference, our door is always open.

As an Associate Team Leader
, you’ll support a single retail office during tax season, consistently exceeding client expectations and guiding daily operations. You’ll start on a flexible part‑time schedule in late fall, ramping up to a full‑time schedule from January through April.

• Experience supervising or managing people
• History of delivering outstanding customer experiences

• Support the Multi‑Unit Team Leader as onsite point of contact for associates and clients, ensuring quality execution.
• Hold tax office associates accountable to the client service experience, escalating to higher leadership as necessary.
• Serve as point of contact for onsite escalated client service concerns.
• Ensure clients are scheduled properly and conflicts are resolved, with escalation to higher leadership as needed.
• Lead the office from the front desk, provide phone coverage and engage with clients to deliver an outstanding experience.
• Lead daily activities to ensure associates are scheduled and work is completed on time, meeting quality standards and goals.
• Lead daily huddles and communicate essential information to office associates.

• Prior experience in customer service or a similar role.
• Strong organizational skills and ability to plan and manage day‑to‑day office operations.
• Customer‑centric mindset and strong communication skills.
• Computer proficiency with MS Office.
• Demonstrated ability to work independently with minimal supervision.
• Able to work a flexible 40‑hour week, with flexibility based on business needs.
• High school diploma or equivalent (or higher).

We invest in our people’s total well‑being. Our benefits help associates plan for health, wellbeing, and financial wellness.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support available.
• Various discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings plan, and Employee Stock Purchase Plan (additional eligibility applies).

We are committed to building a connected culture that values trust, care, and collaboration. Colleagues help each other grow and support one another in an environment where everyone feels safe to bring their authentic selves to work.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity regardless of gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

#35128

Not Applicable

Full‑time

Information Technology

Retail