Customer Serv-Warehouse

AHF Products/Crossville Studios has a job opportunity for a CSR/Warehouse Associate to be located in our Fletcher, NC showroom. Reporting to the Branch Manager, the CSR/Warehouse Associate will play a crucial role in the day-to-day sales activities of the branch. The hours for the position are Monday - Friday, 7:30 am - 4:30 pm with a 1-hour meal break.

• Provide clients with an unsurpassed level of customer service, expertise, and convenience throughout the sales and completion process.
• Always maintain a professional appearance and attitude.
• Answer phones and greet clients as they enter the customer service area.
• Process customer orders efficiently and accurately.
• Ensure that all orders are updated with the proper status code(s).
• Maintain the open order/quote reports, follow up on backorders.
• Call customers to communicate on order status and ETA’s.
• Liaison with outside sales reps. and managers.
• Solve customer problems with a sense of urgency and accuracy.
• Communicate effectively with customers and co-workers.
• Schedule delivery and reminder calls to customers.
• Complete projects or assignments as delegated by the supervisor.
• Back up to other positions within the department when needed.
• Maintain an organized, clean, and efficient work area and work environment.
• Scan all paperwork into Imaging (PO’s, receivers, POD’s).
• Follow quality service standards and comply with procedures, rules, and regulations.
• Process, package and ship orders accurately and in a timely manner.
• Organize stock and maintain inventory and supply, rotating inventory as necessary.
• Accurately examine incoming and outgoing shipments to vendors, customers, etc.
• Restocking shelves by forklift, ladders, or by hand.
• Assist with inventory control as needed.
• Have an energetic, outgoing and friendly manner
• Abide by all company safety and hygiene regulations.
• Be willing to learn new tasks and responsibilities and must be able to adapt to change.
• Take initiative and work well with minimal supervision.
• Ability to solve customer problems with shipments and orders.
• Process paperwork necessary for transferring inventory to maintain proper inventory documentation.
• Being comfortable with a computer is required.
• Perform cycle counts
• Any other duties as assigned

• Must be 18 years of age.
• Forklift certification or can train to learn the skill.
• High school diploma or equivalent
• Excellent organizational skills with attention to detail.
• Positive attitude and strong work ethic.
• Good interpersonal skills in dealing with employees.
• Must be able to work overtime as necessary.
• Great communication skills with ability to relate to a wide variety of customers from homeowners to builders to architects & designers.
• Strong problem-solving skills.
• Self-driven with a high level of energy and enthusiasm.
• Excellent relationship selling/customer focused sales abilities.
• Solution oriented with exceptional follow through.
• Good basic math skills, (including ability to take accurate measurements)
• Proficient with Windows based computer applications.
• Ability to perform well in a detail oriented, fast paced environment.

• Frequently, working in extreme weather conditions (hot and cold).
• Occasionally, you will be expected to lift up to 50-75 pounds.
• Occasionally, working outside for a certain period of time.

• Think analytically
• Develop options and implement solutions
• Work with a team
• Maintain regular and punctual attendance (consistent with ADA and/or FMLA)
• Multitask in a fast-paced environment
• Work with a Sense of Urgency

The pay range for this position is $20-25/hour.

AHF Products provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race,…