Operations Analyst I​/II; KITTY HAWK, NC,

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Dominion Energy is committed to providing reliable, affordable, and increasingly clean energy that powers our customers every day. If you want to work for a purpose-driven company that values safety and collaboration, we’re looking for you. You won’t just find a job here; you’ll find your career.

Military service members and veterans with ranks from E3-E5, W1-W2, or O1-O3, plus appropriate equivalent combination of education and years of experience as outlined below will be considered for this opportunity.
At this time, Dominion Energy cannot transfer or sponsor a work visa or employment authorization for this position.
This position does not offer relocation assistance.

• Gathers and analyzes customer calls and various computer data to determine location and cause of power outages.
• Efficiently dispatches first response personnel and repair crews to provide quick and logical response to outages and emergency situations.
• Performs callouts in ARCOS for service restoration, emergencies, planned overtime, and fill-shifts.
• Duties may extend to maintaining accurate information and movement in Crew Manager.
• Performs as Local Storm Analyst and maintains an ability to travel to impacted offices.
• Accurately manages Estimated Restoration Times to customers.
• Provides accurate and timely information to customers and first line resolution to customer complaints.
• Duties may extend to direct customer correspondence.
• Provides accurate and timely information to customers, and first line resolution to customer complaints.
• Duties may extend to direct customer correspondence.
• Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner.
• Duties may extend to full creation, set up, packaging, permitting, joint-use interaction, as-builting and reconciling discrepancies for ARM and trouble work.
• Recognizes the financial impact of gathering and maintaining accurate information in all systems.
• Financial responsibility may extend to monthly budget reviews, financial report analysis, evidence collection and submission of cross-charge requests where applicable.
• Prioritizes, dispatches and manages streetlight work.
• Duties may extend to full set-up, packaging, permit work, as-builting, reconciliation, billing interaction, GIS editing and job closing.

Specific duties may vary by location based on local office and operational needs.

• Duties may extend to Standby list management/maintenance, performing complex Out-of-Town callouts and/or maintaining accurate information and movement in Crew Manager.
• Duties may extend to editing and approval of complex SRRS reports.
• Provides accurate and timely information to customers and first line resolution to customer complaints.
• Duties may extend to direct customer correspondence and/or direct support for Power Quality and EMF field investigations.
• Prioritizes, schedules, and manages non-emergency preventative maintenance and customer-requested work in a timely and cost-effective manner.

The knowledge, skills, abilities and experiences that are required for entry into this job include the following:

• 2+ years of demonstrated related experience
  • (
    Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
• Basic knowledge of distribution and transmission systems
• Ability to learn job-specific computer applications
• Ability to handle constantly changing and emerging priorities
• Ability to address multiple tasks simultaneously
• Maintains a working knowledge of TRSi, the ARM suite, ARCOS, CBMS, GIS products, SRRS, and other office software.
• Skills: Interpersonal; verbal and written communications; customer service; analytical thinking; good computer skills and proficiency working in various software applications such as Microsoft Office and other Windows based applications. Problem resolution;
  Demonstrated sound analysis skills.

• Has complete knowledge and is proficient in all Systems and Applications used by an Operations Analyst I.
• 5+ years, Significant related experience
  • (
    Note: A partial year of related work experience of 6 months or greater will be considered one year towards the qualifications)
• Full knowledge of distribution and transmission systems.
• Demonstrated proficiency in job‑specific computer applications.
• Skills: Interpersonal; verbal and written…