Telecommunicator

Overview

POSITION SUMMARY:

An employee in this position performs communication work receiving Emergency and Non-Emergency Calls for service and various tasks for law enforcement, fire, EMS, and after hours answering for partner agencies in the county. This critical role serves as the vital communications link between the public in need of assistance and emergency services response. The candidate must be able to work independently in a high-stress environment while receiving and evaluating incoming emergency and administrative requests for emergency services, including but not limited to law enforcement, fire, and EMS;

triaging those requests for service; providing guidance and assistance to the public in life-safety situations; and coordinating appropriate responses to high-risk, high-stress operations, with the objective of keeping all participants safe. Work is performed under the supervision of the Communications Shift Supervisor and is evaluated through observation, monitoring of radio communication, discussion and review of reports. Work is performed inside the Emergency Communications Center.

The workload can fluctuate from minimal to extremely fast-paced and high call volume. The Telecommunicator must be able to work all shifts including days, nights, weekends and holidays and adapt to stressful situations, emotional callers, and other unprofessional contacts.

Hiring Range: $48,075.00

• Receives Emergency and Non-Emergency calls for service via phone, radio or other means of communication.
• Operates a variety of electronic equipment, including telephony and Computer-Aided Dispatch (CAD) to maintain contact with Law Enforcement, Fire and EMS personnel.
• Operates a Computer-Aided Dispatch (CAD) system and uses training, policies, protocols and procedures to screen calls for service; answers calls professionally regardless of method (phone, text, video, etc.).
• Provides pre-arrival and post-dispatch instructions during high-stress situations (e.g., CPR, Active Shooter, Childbirth, Callers in Danger).
• Assesses information to determine emergency location, nature, and pertinent details.
• Utilizes the International Academy of Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) protocols to process and prioritize calls for service.
• Uses training, policies, protocols, and procedures to take appropriate action including relaying critical information and initiating the emergency response system.
• Assigns units to incidents via radio or other methods of communication.
• Relays pertinent information and coordinates available resources.
• Conducts continuous status checks for responders to ensure their safety on the scene.
• Documents thorough and accurate information about the incident and maintains scene awareness.
• Enter/Modify/Clear National Crime Information Center (NCIC) files for law enforcement (e.g., Wanted Persons, Missing Persons, Stolen Vehicles).
• This position is essential, and the employee must report to work during disaster situations.
• Performs other related duties as required.

• Graduation from high school or GED and some communications, dispatching, or public contact work preferred; or an equivalent combination of education and experience.
• Must have or obtain a North Carolina Driver’s License and have reliable transportation to and from work.

• Upon employment, the Telecommunicator must be able to obtain certification from the North Carolina State Bureau of Investigation (SBI) as a Division of Criminal Information (DCI) Operator within 90 days.
• Must be able to obtain certification from the North Carolina Sheriff’s Training & Standards as a Basic Telecommunicator within one year of employment.

Other Certifications required upon employment include, but not limited to: CPR, EMD, EFD, EPD, DCI Modules 1-3, NIMS 100, 200, 700 & 800.

• Knowledge of Emergency Communications is preferred, but not required.
• Knowledge of the county.
• Basic computer skills.
• Knowledge of stress management.
• Ability to make quick decisions in stressful situations while remaining calm.
• Abi…