Maintenance Caseworker II- Food & Nutrition​/Stamps

Job Title

Employees in this position are responsible for determining applicants' continued eligibility for the FNS program in Harnett County Department of Social Services. Employees serve during natural emergencies in County Emergency Management Shelter as needed and assigned. We will consider applicants in a Work Against status who may need up to one (1) year of Income Maintenance experience to be fully qualified.

An employee in a work against status will have a starting salary of $40,457.00 Grade 17 and move to $44,604.00 Grade 19 upon completion.

Responsibilities and Duties:

• Intake & Redetermination (60% of the time)
• Organizing (20% of the time)
• Guidelines (20% of the time)

Knowledge, Skills, and Abilities:
Good mathematical reasoning and computational skills. Ability to communicate with clients, applicants, and the public to obtain data, and to explain and interpret rules, policies, and procedures. Ability to understand the needs and problems of clients/applicants. Ability to learn the program area of assignment and all agency programs and services which could affect the client/applicant.

Education/Certification:

Graduation from an accredited associate degree program in Human Services Technology, Social Services Associate, Paralegal Technology, Business Administration, Secretarial Science, or a closely related curriculum; or graduation from high school and two years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or performance of mathematical or legal tasks with at least one year of such experience being in an income maintenance program;

or graduation from high school and three years of paraprofessional, clerical or other public contact experience which included negotiating, interviewing, explaining information, the gathering and compiling of data, the analysis of data and/or the performance of mathematical or legal tasks; or an equivalent combination of training and experience.

Work Environment/Location/Physical Demands:
Employees are periodically subject to working with agitated clients, and are frequently subject to heavy workloads, and compressed time frames. Clients may at times be verbally abusive due to their extreme situations or their emotions, but generally physical harm is unlikely on an ongoing basis.