Patient Access Rep

Patient Access Rep I – ECU Health

Responsible for creating the first impression of the organization’s services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

• Interacts with physicians and/or physician office staff to secure diagnosis, procedure details or authorization information as needed.
• Receives scheduling requests for procedures utilizing Cadence to schedule based on physician orders.
• Obtains diagnosis and procedure information from patient, clinical department or physician offices to perform ABN/Medical Necessity screening, as required.
• Interviews patients face‑to‑face or by phone to obtain scheduling and/or registration information.
• Handles incoming calls and exercises judgment in scheduling caller for correct procedure in appropriate service area; receives telephone requests to schedule from patients, physicians, physicians’ office staff, etc.
• Collects complete and accurate demographic, financial, and clinical information to properly enter into the electronic health record to complete a hospital registration.
• Provides timely and thorough information to all other providers & customers that utilize the patient data.
• Reviews registration account for accuracy to ensure the hospital is properly reimbursed.
• Obtains signatures on consent forms, HIPAA, Observation Notice, Important Message from Medicare and other important forms as required within the Hospital’s policies.
• Explains financial obligations, negotiates deposits and payment arrangements with patients and/or guarantors and attempts to collect patient copayments or other uninsured balances on accounts.
• Verifies insurance benefits using the electronic insurance eligibility application (Passport), internet application or telephone calls to insurance carriers, obtaining authorizations and pre‑certification for applicable visits.
• Ensures that all required documents including consent forms, pre‑certification documents, benefits information and insurance card copies are scanned into the correct patient EHR.
• Cross‑trained to perform other functions within the division as assigned.
• Other duties as assigned.

• High School or Equivalent (GED) or higher (required).
• Associate Degree: preferred.
• Bachelors Degree: preferred.
• 2 years customer service experience (required).
• 1 to 2 years of registration and/or billing experience within a healthcare setting (preferred).
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills (required).
• Basic computer skills (required).

ECU Health Duplin Hospital is an 81‑bed facility located in Kenansville, North Carolina. The 15‑bed emergency department serves approximately 25,000 patients per year. In addition to providing general medical and surgical services, ECU Health Duplin Hospital offers chemotherapy and other cancer infusion interventions and has earned national designation as a Primary Stroke Center.

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre‑employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal‑opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant’s qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

• Seniority level:
  Entry level.
• Employment type:
  
  Part‑time.
• Job function:
  Health Care Provider.
• Industry: Hospitals and Health Care.