Client Operations Team Member

A day in the life of a new Client Operations Team Member

• Creates and maintains patient files with accuracy and efficiency according to departmental procedures and guidelines within deadlines with or without supervision
• Each representative in Intake will be responsible for reaching the minimum upload standards of 135 per day within 30 days and maintain that standard each day
• Will review discrepancies in data received and assign them to the appropriate department
• Will verify patient name, address, and primary insurance is correct in the patient file to prevent patient file documentation, billing, or shipping errors
• Ensure Additional Documentation items received are uploaded, labeled, and moved to the correct designated location

• Proficient navigation of current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
• Proficient use within Microsoft Outlook applications and how it's relative to our operations and ability to service our customers with high level client care.
• Gaining knowledge of wound care products we provide to our patients and informational resources available; categories, properties, coverage and monthly allowable.
• Becoming knowledgeable of all types of required documentation indicating medical necessity.
• Gaining ability to evaluate the patient file for issues or errors as well as verifying the order is a Service Request or Standard Written Order.
• Knowing how to resource information as it pertains to your experience.
• Knowing Prism's scope of service and the geographic areas we operate within.
• Effectively processing all verified patient orders to ensure industry leading delivery time.
• Accurately shipping a minimum daily quota of up to 40 orders.
• Providing routine order status notification to referring facilities with respect to the patient order.
• Answering the phone quickly (once trained) in a professional and courteous manner and direct calls to the appropriate parties, if necessary.
• Delivering solution based service to all patients and clinicians.

• Stable schedule
• Monday-Friday (no weekends!)
• Casual work environment
• Close-knit company culture: fun events and contests throughout the year
• Community involvement
• Health benefits available to full-time employees
• Education assistance opportunities available
• Your job has purpose - helping people get the medical supplies they need!

Entry level

Full-time

Management and Manufacturing

Consumer Services