Clinic Manager-Duke Primary Care-Midtown

Select how often (in days) to receive an alert:

Work Arrangement:

Requisition Number: 274765

Regular or Temporary:
Regular

Location:

Midtown, NC, US, 27710

Date:
Sep 14, 2026

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Primary Care

Pursue your passion for caring with Duke Primary Care, which offers family, adolescent, and internal medicine services as well as urgent, general pediatric, and virtual care at nearly 50 clinic locations across central North Carolina.

Duke University Health System
- Duke Primary Care - Midtown
seeks to hire a CLINIC MANAGER who will embrace our mission of Advancing Health Together.

Department Profile:

At Duke Primary Care Midtown , our dedicated health care team—including family care doctors, nurse practitioners, and physician assistants—provides comprehensive medical care for patients of all ages. We offer a range of services, including annual physical exams, health screenings, preventive care, and diagnostics. Our team supports smoking cessation and treats acute illnesses like flu and colds while administering immunizations, including annual flu shots and travel vaccinations.

We also provide diabetes education, nutrition counseling, and women’s health services, such as PAP smears and breast exams. For infants, children, and adolescents, we deliver well-childcare, routine check-ups, and school physicals, ensuring holistic management of conditions like allergies, asthma, and diabetes for all our patients.

Clinic Location and

Hours:

Open 8am - 5pm

The Clinic Manager is responsible for the daily operational, clinical (non-nursing), administrative, and patient service functions of one or more ambulatory clinic locations. This role ensures high-quality patient care, efficient clinic operations, and compliance with DUHS policies, procedures, and regulatory standards. The Clinic Manager oversees clinic staff, coordinates resources, supports physician and advanced practice provider teams, and drives performance improvement initiatives. This position reports to the Practice Administrator, and up to the Ambulatory Operations Director to align clinic performance with service line and organizational goals.

This role actively participates in planning, resource allocation, and change management efforts within the assigned clinic(s).

Oversee daily clinic operations, including patient flow, appointment scheduling, access metrics, and service recovery; ensure operational readiness and a patient-centered experience. Supervise and coordinate clinic staff (all clinical but non-nursing), including scheduling, assignment of duties, performance evaluation, and training. Monitor and manage operational metrics (volumes, productivity, access, and wait times) to ensure service excellence and efficiency. Partner with nursing and/or clinical leads to ensure compliance with safety, regulatory, and infection control requirements.

Participate in the development and monitoring of clinic budgets, including labor and supply costs; identify cost-containment opportunities. Implement quality improvement initiatives and standard work processes to improve patient outcomes and operational performance. Coordinate operational support for physician and APP teams, ensuring efficient clinic workflows and resource availability. Support onboarding, orientation, and training for new administrative staff, and ensure ongoing development for existing team members.

Serve as primary administrative contact for clinic-based concerns, escalating issues as…