Patient Services Coordinator III

Novant Health is looking for a Patient Services Coordinator III to join our Rocky Point Family Medicine team!

Novant Health is looking for a Patient Services Coordinator III to join our Rocky Point Family Medicine team!

US Highway 117 South, Rocky Point, NC 28457

Fridays, 7:45am-6:15pm and every other Saturday and Sunday 7:30am-8pm

Novant Health Family Medicine Rocky Point provides comprehensive family medicine services and convenient Express Care in one location for patients ages 6 months and older. Serving Rocky Point and surrounding communities, the clinic offers routine preventive care, chronic disease management and same-day treatment for minor illnesses and injuries. Services include annual physicals, childhood wellness visits, school and sports physicals, immunizations, women’s and men’s health services, weight-management counseling, heart and vascular testing, and care for chronic conditions such as asthma, diabetes, high blood pressure and high cholesterol.

The clinic also offers on-site point-of-care testing for common illnesses and walk-in Express Care seven days a week, allowing patients to access timely, convenient care close to home.

• Make a meaningful impact:
  Build lasting relationships with patients and families while supporting their health through every stage of life.
• Comprehensive family medicine practice:
  Care for a diverse patient population, from infants and children to adults and older adults.
• Integrated care model:
  Be part of a clinic that combines scheduled primary care and Express Care services, helping meet both routine and urgent healthcare needs.
• Focus on prevention and wellness:
  Support patients through preventive care, chronic disease management, health screenings and wellness counseling.
• Convenient diagnostic resources:
  Work in a setting with point-of-care testing and access to additional diagnostic services that support timely clinical decision-making.
• Collaborative team environment:
  Join a dedicated team committed to delivering compassionate, patient-centered care to the Rocky Point community.
• Growing coastal community:
  Enjoy practicing in Rocky Point, a rapidly growing area with convenient access to Wilmington and southeastern North Carolina.
• Be part of Novant Health:
  Join a nationally recognized healthcare system that values innovation, teamwork and professional growth while improving the health of the communities it serves.

• Welcome patients and accurately complete registration, demographic and insurance information in the electronic medical record.
• Verify and update patient information, obtain required signatures and collect co-pays and outstanding balances.
• Schedule appointments based on patient needs, provider availability and urgency.
• Complete patient check-out, including verifying charges, scheduling follow-up appointments and reconciling daily payments.
• Review and resolve Epic work queues, charge edits, billing errors and claim denials to support accurate and timely reimbursement.
• Partner with coding, revenue cycle and clinical teams to resolve billing, insurance and charge capture issues.
• Serve as a resource to patients and team members regarding registration, insurance and billing questions.
• Answer phones, communicate messages and complete general clerical duties as needed.
• Collaborate with teammates to identify process improvements and support practice goals.
• Deliver an exceptional patient experience through clear communication, empathy and a commitment to keeping patients informed throughout their visit.
• Model Novant Health's mission, vision, values and commitment to compassionate, inclusive care.

• Education:
  
  High School Diploma or GED, required.
• Experienc…