Community Support Team; CST Qualified Professional; QP

R&C Consulting Group, Inc.

Department:
Clinical Services

Position Title:

Community Support Team – Qualified Professional (QP)

Reports To:

CST Team Lead / Clinical Director

Employment Type:

Full-Time

Work Setting:
Community-Based and Office-Based Services

Service Area:
Assigned R&C Consulting Group location

The Community Support Team (CST) Qualified Professional (QP) provides community-based behavioral health support and care coordination to individuals experiencing serious mental health conditions and related functional challenges. The QP works collaboratively with clients, families, clinical professionals, and community partners to support recovery, improve daily functioning, promote independence, and reduce barriers to accessing appropriate services.

The QP assists with implementing individualized service plans, coordinating resources, monitoring client progress, maintaining accurate clinical documentation, and supporting crisis prevention and intervention. All duties must be performed within the employee’s qualifications, authorized scope of practice, applicable North Carolina regulations, Medicaid requirements, and R&C Consulting Group, Inc. policies.

1. Client Support and Service Coordination

• Provide community-based support and assistance consistent with each client’s individualized service plan.
• Help clients identify personal goals, strengths, needs, and barriers to recovery.
• Coordinate access to behavioral health services, primary care, housing, transportation, employment resources, and other community supports.
• Assist clients with developing skills that promote independence, stability, and community integration.
• Encourage client participation in treatment and recovery-oriented activities.

2. Individualized Service Plan Implementation

• Assist with implementing approved service plans and interventions.
• Monitor client progress toward established goals and document outcomes.
• Identify changes in client functioning, service needs, or barriers to treatment.
• Communicate concerns and recommendations to the CST Team Lead and appropriate clinical professionals.
• Participate in team meetings, case reviews, and service plan discussions as assigned.

3. Assessment and Client Monitoring

• Gather relevant information regarding client functioning, needs, strengths, and service participation within the QP’s assigned responsibilities.
• Monitor changes in behavior, emotional well-being, living circumstances, and support systems.
• Recognize potential risks and promptly report concerns to the CST Team Lead or designated clinical supervisor.
• Assist with reassessments and updates to service planning as permitted by qualifications and program requirements.
• Support continuity of care through regular follow-up and communication.

4. Crisis Prevention and Intervention

• Recognize early warning signs of behavioral health crises and changes in client stability.
• Assist with crisis prevention strategies and safety planning in accordance with established procedures.
• Follow emergency response, incident reporting, and escalation protocols.
• Coordinate with the CST Team Lead, crisis services, emergency responders, or other appropriate providers when necessary.
• Document crisis-related contacts and actions accurately and promptly.

5. Community Outreach and Care Coordination

• Conduct approved community-based contacts and service activities.
• Collaborate with behavioral health providers, hospitals, social service agencies, families, and other authorized support persons.
• Assist clients with connecting to community resources and maintaining engagement in treatment.
• Support transitions between inpatient, outpatient, crisis, and…