Community Support Team; CST Associate Professional; AP

R&C Consulting Group, Inc.

Job Description:

Community Support Team (CST) – Associate Professional (AP)

Department:
Clinical Services

Position Title:

Community Support Team – Associate Professional (AP)

Reports To:

CST Team Lead / Clinical Director or Designee

Employment Type:

Full-Time

Work Setting:
Community-Based and Office-Based Services

Service Area:
Assigned R&C Consulting Group Location

The Community Support Team (CST) Associate Professional (AP) provides community-based behavioral health support to individuals experiencing mental health challenges and related functional difficulties. Working under appropriate clinical direction and supervision, the AP assists clients with developing daily living skills, accessing community resources, maintaining treatment engagement, and progressing toward individualized recovery goals.

The AP collaborates with Qualified Professionals (QPs), licensed clinicians, CST team members, families, and community providers to support person-centered, recovery-oriented services. The position requires accurate documentation, effective communication, respect for client rights, and adherence to applicable North Carolina regulations, NC Medicaid requirements, and R&C Consulting Group, Inc. policies.

• Provide assigned community-based support services consistent with the client’s approved service plan and the employee’s qualifications.
• Help clients identify personal strengths, needs, recovery goals, and barriers to treatment.
• Assist clients with accessing housing resources, transportation, employment services, educational opportunities, and other community supports.
• Encourage participation in treatment, recovery activities, and appropriate community programs.
• Promote independence, social functioning, and positive community integration.

• Support clients in developing practical skills that promote stability and independence.
• Assist with identifying routines, organizational strategies, communication skills, and problem-solving techniques.
• Reinforce recovery-oriented interventions and coping strategies established by the treatment team.
• Encourage appropriate use of community resources and natural support systems.
• Report changes in client functioning or support needs to the appropriate supervisor.

• Carry out assigned interventions consistent with approved service plans and supervisory guidance.
• Assist clients with working toward identified goals and objectives.
• Observe and report progress, barriers, and changes in client needs.
• Participate in team meetings and case discussions as assigned.
• Refer questions regarding clinical interventions, assessments, or service plan modifications to the appropriate qualified or licensed professional.

• Observe client behavior, engagement, and general functioning during assigned service contacts.
• Recognize potential signs of emotional distress, behavioral health deterioration, or crisis.
• Promptly communicate safety concerns to the CST Team Lead, QP, or designated clinical supervisor.
• Follow established crisis response, emergency, incident reporting, and escalation procedures.
• Support client safety in accordance with organizational policies and assigned responsibilities.

• Assist clients with connecting to approved behavioral health services and community-based resources.
• Communicate with authorized family members, service providers, and community partners as appropriate.
• Support follow-up activities and continuity of care under team direction.
• Help clients identify and address barriers to attending appointments or participating in…