Housekeeping Clerk

Job Description

• Report for duty punctually, wearing the correct uniform and name tag at all times.
• Manage room status reports, assignments, and updates, including VIP rooms and special requests.
• Coordinate with Front Office and Floor Supervisors regarding arrivals, departures, and room status.
• Handle telephone inquiries, log messages, and respond to requests from Royal Service promptly and politely.
• Maintain accurate records, including logbooks, lost and found items, and filing systems.
• Monitor and control key distribution and pager assignments.
• Liaise with Engineering department regarding maintenance and out-of-order rooms.
• Inform security of any emergencies brought to Housekeeping's attention.
• Maintain high standards of personal hygiene and adhere to fire and safety rules.
• Foster good working relationships with colleagues, superiors, and other departments.

• Excellent communication, both written and verbal
• Ability to handle multiple tasks simultaneously
• Ability to prioritize responsibilities
• Ability to resolve situations involving guest challenges
• Excellent knowledge of Microsoft Word, Excel, Power point and Internet usage