Reservations Specialist

Join to apply for the Reservations Specialist role at Old Edwards Hospitality Group
.

Location:

Highlands, NC.

Employment type:

Full-time. Seniority level:
Entry level. Job function:
Management and Manufacturing. Industry: Hospitality.

Join us for this incredible opportunity at Old Edwards Hospitality Group, located in Highlands, North Carolina, to be part of our Reservations Team as a full-time remote/hybrid Reservations Specialist. This is an entry-level position that requires a four-week on-site training.

Every guest's unique stay experience begins with a customized and authentic reservations experience. The Reservation Specialist is critical to ensure each guest has an amazing stay by focusing on a customized experience, accuracy of reservations, proactively communicating hotel information to the guest, and setting up the operations team for success.

• Creating a personalized guest reservations experience by accurately inputting guest contact information. Adding information to guest history such as previous stay experience, special occasions, preferences, and other pertinent information.
• Maintaining complete knowledge of the hotel and other information including: the hotel facilities and services offered, hours of operation.
• Ensuring appropriate guest follow-up takes place in a timely and appropriate fashion, in accordance with standard operating procedures.
• Providing detailed notes and comments in the lead management system and PMS regarding guest requests to ensure a quality guest experience.

• Remote applicants must have a quiet, dedicated workspace, free of distractions.
• Strong organizational skills.
• Prior Customer Service experience required.
• Prior Call center experience preferred.

• Apply online at:
• OR email resume to:
• OR call .

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