Human Resources Technician

Human Resources Technician I

Franklin County is seeking a detail-oriented and motivated Human Resources Technician I to join our HR team. In this important role, you will provide administrative and technical support across a variety of human resources functions, including employee records management, recruitment assistance, and benefits coordination. As the first point of contact for many HR inquiries, you’ll play a key role in ensuring employees receive accurate information and timely support.

This position is ideal for someone who values confidentiality, thrives in a fast-paced environment, and is eager to grow their career in public service. If you’re ready to bring professionalism, organization, and a commitment to helping others, Franklin County invites you to apply today.

Compensation: $45,211 to $47,472

To Be Determined Based on Experience and Qualifications

Franklin County offers a competitive benefit package designed to encourage and support your health, well-being and productivity. Benefit options include medical and dental insurance; elective supplemental insurance options such as short-term disability, vision, and voluntary term life; local government retirement; 401(k) with a 4% employer contribution (no employee match required); generous paid leave that includes 13 county-observed paid holidays per year;

an employee wellness program inclusive of a county-sponsored gym and an employee assistance program.

• Maintains HRIS activities in the NEOGOV system to manage and maintain accuracy of employee data to include various forms of data entry.
• Enter new employee profiles into Neo Gov Perform module, assign evaluations, and maintain department reporting structures.
• Perform Neo Gov Insight module functions to include exam plans and job postings.
• Ensures quality, timeliness, security, and proper use of HR information entered and retrieved from the system.
• Prepares specialized NEOGOV reports designed for county leadership.
• Provides technical support, troubleshooting and guidance to County personnel related to the NEOGOV program.
• Composes job advertisements and places advertisements with various media sources as requested.
• Schedules interviews and participates in interview panels, as requested.
• Uses established database, spreadsheet and word processing programs and payroll/personnel software to enter and retrieve information as needed; prepares miscellaneous reports as requested.
• Reconciles and releases Flexible Spending Account funds.
• Completes the NC Retirement Beneficiary process by downloading the report, adding the employee’s retirement number to the payroll system and form and submits to the NC Retirement System.
• Serves as the receptionist for the Department, as needed; greets the public in person or by telephone.
• Performs related duties as required.

• Some office procedure knowledge and ability to use correct grammar, vocabulary, and spelling.
• Working knowledge of arithmetic and its uses in general office work.
• Ability to communicate effectively in person and by telephone.
• Ability to schedule appointments and meetings based on specific oral or written guidelines.
• Ability to gather and give basic information and instructions on departmental programs based on inquiries.
• Ability to keyboard or type with accuracy at the speed required by the particular program or person giving assignments.
• Ability to be tactful and courteous.
• Ability to compile materials from program sources, record information and balance figures.
• Ability to operate any office machines required by the position such as word processor, typewriter, copiers, fax machine, calculator, and other office equipment.
• Ability to arrange and place records, reports and files into proper sequence.
• Ability to establish and maintain effective working relationships with other employees, supervisors, and the general public.

• High school diploma and minimal experience in administrative support including some public interaction experience, preferably in an HR department setting, or an equivalent combination of education and experience.
• Must possess a valid North Carolina driver’s license.
• Appointment as a Notary Public in North Carolina within one year of hire.