Sr. Business Systems Analyst

Location: Troutman

General Description / Primary Purpose

Dole Fresh Fruit Company is seeking a dynamic Senior Business Systems Analyst (BSA) to play a critical role in aligning technology solutions with business objectives across our enterprise systems. This role serves as a strategic liaison between IT and business stakeholders to analyze and improve processes, define requirements, and guide system implementations—particularly those integrating with Microsoft Dynamics 365 Finance & Operations (F O) and Salesforce platforms.

As a Sr. BSA, you’ll take ownership of requirements gathering, business process analysis, solution design, and systems integration initiatives. You’ll lead small to mid‑sized projects, contribute to larger enterprise projects, and collaborate cross‑functionally with both business and technical teams to deliver high‑impact solutions.

Major Responsibilities and Tasks/Duties of the Position Business Analysis & Process Improvement

• Serve as the primary liaison between business units and IT to understand processes, gather requirements, and recommend solutions.
• Lead end‑to‑end business process reviews to identify gaps, inefficiencies, and opportunities for automation or optimization.
• Conduct stakeholder interviews, workshops, use‑case creation, and documentation of business and system requirements.

Solution Design & Implementation

• Translate business needs into functional and technical specifications for application development and system integration.
• Collaborate with development and QA teams to support solution design, testing, and validation activities.
• Support change management, user training, and deployment strategies to ensure successful adoption.

Project Leadership

• Lead small to medium‑scale projects independently; contribute to larger projects under program managers.
• Track and manage project deliverables, timelines, risks, and issues, ensuring alignment with business objectives.
• Ensure thorough documentation of project activities and changes throughout the lifecycle.

Systems Integration & Support

• Support and enhance integrations between internal systems and ERP (Microsoft Dynamics 365 F O), Salesforce, and other applications across the company.
• Identify and support automation opportunities across applications and business processes.
• Provide post‑implementation support, including troubleshooting, incident resolution, and continuous improvement.

Documentation & Communication

• Develop business process documentation, user guides, training materials, and standard operating procedures.
• Communicate effectively with cross‑functional teams, leadership, vendors, and consultants.

Internal Relations

WITH WHOM:
Dole Fresh Fruit Users & Dole Shared Services and other business units

WHAT FOR:
Interact with internal business units’ employees to gather requirements, resolve issues and assist in other business solutions tasks, including IT and end users. Interact with share services and other departments and user to deliver solutions and support end users.

External Relations

WITH WHOM:
Suppliers/Consultants & External Auditors

WHAT FOR:
Communicate with external suppliers and consultants on products and services needed to support the business users and all IT initiatives. Assist as required with auditing requirements and support.

Core Competencies

• Problem solving and analytical thinking
• Detail‑oriented and committed to delivering high‑quality work.
• Teamwork
• Excellent communication and interpersonal skills
• Ability to adapt to new technology
• Strong organizational skills and ability to establish priorities

Competitions By Career Level Pathways

• Business "Expertise": Understands the key factors of the business; uses their knowledge within their own work.
• Functional "Expertise": Expands conceptual knowledge within their own discipline and broadens their skills.
• Problem Solving: Identifies and solves a variety of problems within the specialty; analyzes possible solutions and evaluates each one using standardized procedures.
• Focus on the client: Responds to non‑standardized requests from internal and/or external clients; investigates with the help of others as required.
• Influence: Explain information and persuade others in direct situations.
• Decision…