IT Infrastructure Administrator

Franklin County is seeking a skilled and motivated IT Infrastructure Administrator to join our technology team. In this critical role, you will oversee and maintain the county’s core IT infrastructure, ensuring reliable, secure, and efficient systems that support daily operations and public services. This position is ideal for someone who thrives on problem-solving, values innovation, and is committed to safeguarding the technology that powers our community.

If you’re ready to bring your expertise and dedication to a role that makes a real impact, Franklin County invites you to apply today.

Compensation: $75,782 - $79,571 (To Be Determined Based on Experience and Qualifications)

• Medical and dental insurance
• Elective supplemental insurance options such as short‑term disability, vision, and voluntary term life
• Local government retirement
• 401(k) with 4% employer contribution (no employee match required)
• Generous paid leave that includes 13 county‑observed paid holidays per year
• Employee wellness program inclusive of a county‑sponsored gym and an employee assistance program

For more information about Franklin County benefit options, visit https://(Use the "Apply for this Job" box below).-Summary

The Franklin County IT Department is currently recruiting for a skilled and detail‑oriented IT Infrastructure Administrator who will be responsible for supporting Windows‑based operating systems, data center operations, and third‑party software packages. Works collaboratively with other administrators and leadership to provide back‑end systems and application support for high‑demand, mission‑critical and complex business applications. Responsibilities include project planning and communications, supporting software installation and configuration, performance monitoring, testing, troubleshooting, and developing detailed documentation.

Work schedule is Monday through Friday, 8–5. On‑call rotation and weekend maintenance window support will be required.

Work is performed under the general supervision of the Director of Information Technology.

• Install, configure and manage data center components (Windows Server, Storage Area Network (SAN), Network‑Attached Storage (NAS), cabling, and Operating System), capacity planning and performance analysis; assist with planning future infrastructure, sites, and network.
• Support Data Center Technologies (for example: Dell VxRail, VMware ESXi and Virtual Center Management, etc.).
• Active Directory Domain Administration – including Dynamic Host Configuration Protocol (DHCP), Domain Name System (DNS), and group policy administration.
• Backup/Recovery management and maintenance.
• Manage Cloud Solutions (for example: O365, Microsoft Azure, etc.).
• Enterprise Network, Server and Log Monitoring – administration and maintenance.
• Coordinate with third‑party vendors to implement and maintain other County networks and data centers.
• Troubleshoot and support tier 3 calls on a daily basis.
• Research and stay abreast of current software and hardware purchases involving servers, software, storage, networking, licensing, mobile devices, virtualization, policy and safety.
• Implement operational initiatives and projects of high complexity intended to either increase the efficiency and scalability of the infrastructure or provide significant value.
• Develop supporting tools and technologies for use by the infrastructure team and across other divisions.
• Develop and document network and system connectivity maps, processes, schedules, and support procedures.
• Perform other job‑related tasks as required.

Thorough knowledge of technology infrastructure maintenance and support such as user account management, data backup and recovery, and enterprise‑level equipment monitoring; ability to troubleshoot hardware and software problems; ability to train others in use of hardware and software; ability to manage several projects at the same time; ability to diagnose complex problems independently, arrive at a solution, and implement the solution;

ability to establish working relationships with others in a team environment; must have excellent communication skills.

Requires any combination of education and experience equivalent to graduation from a four‑year college or university with a bachelor’s degree in computer science or closely related field and a minimum of four years of experience in:

• Active Directory Domain
• Group Policy Administration
• Server hardware, software and networking using Windows Servers, Linux and Mobile platforms.
• Data Center Technologies
• Hypervisor Virtualization
• Storage Solutions
• Enterprise Network and Network Technologies

• 1‑2 years of experience in implementing Cloud Solutions
• Certifications in VMWare, Storage, Cisco, Dell, Microsoft and/or Information Technology Infrastructure Library (ITIL)

Must possess a valid North Carolina driver’s license upon hire.