IT Support Specialist II

Leggett & Platt’s overall mission is a commitment to enhance lives – by delivering quality products, offering empowering and rewarding careers, and doing our part in bringing about a better future.

Leggett & Platt’s inventive heritage and leadership in the residential products industry span more than 130 years. As The Components People, we are the leading supplier of a wide range of products and components for all areas of life, including mattress springs and carpet cushion, as well as bedding machinery and erosion‑control products.

From aerospace tubing and fabricated assemblies to flooring underlayment and carpet cushion, Leggett & Platt has divisions that design, manufacture, and sell a variety of products. Our reliable product development and launch capability, coupled with our global footprint, make us a trusted partner for customers in the aerospace, hydraulic cylinders, flooring, textile, and geo components industries.

We, at Leggett & Platt Inc., are searching for an IT Support Specialist II within our Corporate ITteam to help support our Hydraulic Cylinders business. Over the last 45 years, PHC has built a reputation as a world‑class hydraulic cylinder manufacturer through our superior quality control and innovation. PHC is a leading supplier of hydraulic cylinders for material handling, construction, agriculture, and transportation markets.

If you join our team, your work will ensure customers across the world have high‑quality products they can use to keep their businesses running.

As an IT Support Specialist II you will have the opportunity to partner with our Corporate and Business Unit IT teams to provide reliable break‑fix support on IT hardware and software. Your contributions will have a direct impact on the business by creating value for our internal customers that will help preserve the company’s reputation and business. The team you will be working with is technical and collaborative, and values problem‑solving and effective communication.

This is an on‑site position in Beulaville, NC that will be providing IT support to our Wilmington, NC and Wallace, NC locations.

• Serve as a local point of contact for end users seeking technical assistance
• Monitor and respond quickly and effectively to requests received through the IT Service Desk and adhere to SLA rules
• Provide step‑by‑step training for end users and document internal procedures
• Direct significant, unresolved, or recurring issues to the next level of support personnel
• Provide accurate information and technical assistance support on IT products, services, software, and hardware
• Log all service interactions and their resolutions
• Pass on any feedback or suggestions by end users to the appropriate internal team
• Stay current with system information, changes, and updates
• Assist the IT team in other duties as deemed necessary
• Travel between area facilities to support locations within the region

• Bachelor’s degree relevant to the position or equivalent experience
• 2-5 years’ experience in an IT professional support role, with experience in decision making, researching, analyzing, and interpreting system infrastructure and application problems
• Tech savvy with working knowledge of current office and manufacturing software, networking, and Microsoft products with a good understanding of computer systems, mobile devices, and other tech related products
• Ability to diagnose and resolve technical issues without direct supervision
• Experience with Endpoint Central and Service Now a plus
• Proficiency in English
• Customer‑oriented and ability to stay calm under pressure
• Strong communication and organizational skills
• Must have the ability to adapt quickly
• Keen attention to detail, memory of patterns, and interest in problem solving
• Ability to lift up to 45 lbs.

Now that you’ve had a chance to learn more about us, what are you waiting for! Apply today and allow us the opportunity to learn more about you and the value you can bring to our team. Once you apply, be sure to create a profile, and sign up for job alerts, so you can be the first to know when…