Global Financial Crimes Specialist – IT SPOC

Global Financial Crimes Specialist – IT SPOC

Bank of America – Belfast, United Kingdom

Corporate

Title:

Up to Vice President

Location: Belfast

Company Overview: Bank of America is a global financial institution committed to Responsible Growth and a diverse, inclusive workplace. We invest in our employees and offer competitive benefits to support the well‑being of our teams.

Role

Description:

This role is accountable for developing and maintaining technology solutions that strengthen compliance and operational risk management for the Global Financial Crimes (GFC) team. The position delivers exceptional technology support and optimises systems and processes aligned with the CORM Programme, Enterprise Policies and Fraud Risk Management Standards.

• Provide onsite physical support for GFC to site all technology requirements and support the global Non‑US investigations team.
• Troubleshoot and resolve hardware and software issues for end‑users.
• Install, configure, and maintain desktops, laptops, and peripheral devices.
• Support audio‑visual equipment for meetings and events.
• Ensure network connectivity and assist with basic network troubleshooting.
• Coordinate with remote IT teams for escalated issues and system updates.
• Maintain inventory of technology equipment and manage asset tracking.
• Assist with onboarding and off‑boarding of employees, including device setup.
• Ensure compliance with security policies and procedures during all support activities.
• Provide timely and professional customer service to internal stakeholders.

• Proven experience in IT support or a similar technical role.
• Strong knowledge of hardware, software, and networking fundamentals.
• Familiarity with Bank operating systems and common enterprise applications.
• Ability to troubleshoot and resolve technical issues efficiently.
• Excellent communication and interpersonal skills for supporting end‑users.
• Strong organisational skills and attention to detail.
• Ability to work independently and manage multiple priorities.
• Experience with audio‑visual equipment setup and support is a plus.
• Knowledge of IT security best practices and compliance requirements.

• Private healthcare for you and your family.
• Competitive pension plan, life assurance and group income protection cover.
• 20 days of backing‑childcare and 20 days of backup adult care per year.
• Flexible benefits – wellbeing account, travel insurance, critical illness coverage.
• Flex fund for additional benefits.
• Access to emotional wellbeing helpline and virtual GP services.
• Access to the Peppy App for health and wellbeing resources.
• Wellbeing Apps (Headspace, Calm) through Wellhub.
• Charitable donation matching through payroll.
• Opportunities for volunteering and community involvement.

Equal Opportunity

Employer:

Bank of America is an equal opportunities employer. We do not discriminate on the basis of sex, gender identity, marital status, race, religion, nationality, age, sexual orientation, disability or any other protected characteristic. We encourage all candidates to apply and welcome applicants with adjustment requirements.