Global Tech Services Engineering

Description

This position can also sit onsite in Arcadia Wisconsin or Ecru, Mississippi

Designing and implementing SCCM infrastructure (primary site, distribution points, boundaries).

Creating and managing complex task sequences for OS deployment.

Developing custom scripts (Power Shell) for automation and reporting.

Integrating SCCM with other platforms (Intune, WSUS, third-party tools).

Performance tuning and capacity planning.

Handling upgrades, migrations, and disaster recovery planning.

Skill Level:

Deep knowledge of SCCM architecture and SQL database.

Advanced troubleshooting (WMI, logs, client health).

Strong Power Shell scripting and automation skills.

Experience with hybrid environments (SCCM + Intune).

As a Global Tech Services Sr you will serve as a technical expert individual contributor, directly executing and advancing our enterprise Global Tech Services management initiatives while collaborating with team members. This dynamic role requires deep technical expertise, focusing on implementing complex technical solutions and providing technical guidance to team members. You will work hands-on with complex systems, contributing significantly to code development, system architecture, and technical implementation while ensuring your work aligns with team objectives.

Your hands-on responsibilities include developing Power Shell scripts, engineering deployment solutions, and implementing advanced configurations across our MECM infrastructure and MDM platforms. While coordinating with team members and stakeholders, you'll maintain a primary focus on technical execution, solution architecture, and complex problem-solving. The position emphasizes strong technical contributions, including code development, technical documentation, and direct execution of challenging projects.

As a technical lead, you'll work extensively on operating system imaging, application packaging, and security implementations across multiple platforms (Windows, macOS, Linux, iOS, Android). Your expertise in Microsoft Exchange, MECM, and various MDM solutions (Intune, Kanji, SOTI, Knox) will enable you to both execute complex technical solutions and provide guidance to team members. This role emphasizes maintaining advanced technical proficiency while sharing knowledge and promoting technical excellence through hands-on examples.

Primary Responsibilities

• Technical Leadership

• Contribute as a technical SME for MECM administration

• Execute strategic initiatives for the engineering team

• Implement continuous improvements for Global Tech Services

• Collaborate with vendors and stakeholders

• Technical Execution

• Configure and maintain MECM infrastructure, including system upgrades and migrations

• Execute comprehensive software deployment strategies through Software Center

• Develop application packaging, testing, and deployment processes

• Implement system security, compliance, and patch management

• Monitor and optimize system health and performance

• Support a Microsoft Exchange environment

• Develop and maintain cross-platform imaging solutions

• Software Deployment & Package Management

• Design and execute software deployment packages

• Configure and optimize Software Center functionality and user experience

• Implement packaging standards and quality control procedures

• Create and maintain Windows application packaging

• Develop Power Shell automation scripts

• Execute deployment configurations and schedules

• Implement testing protocols and validation procedures

• Operations & Security

• Implement security baselines and compliance standards

• Support disaster recovery and business continuity planning

• Create and maintain system documentation and standard operating procedures

• Monitor and report on system metrics and KPIs

• Execute device patching management

• Configure mobile device management solutions

Technical Leadership Responsibilities

• Microsoft Endpoint Configuration Manager (MECM/SCCM) enterprise administration

• Advanced Windows Server and Active Directory management

• Device Patching Management:

• Enterprise-wide patch deployment strategies

• Vulnerability assessment and remediation

• Compliance reporting and monitoring

• Update ring…