IT Workstation Support Specialist II

More than a career - a chance to make a difference in people's lives. Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

This role is responsible for the implementation of effective end user computing applications and PC/Workstation based LAN systems. The associate will work closely with teammates and managers on various activities including determining resources necessary to preform the work and assigning tasks to appropriate support. This is the second level of the Workstation Support Spc hierarchy. Employees at this level solve a range of straightforward problems and analyze possible solutions using standard procedures.

Incumbents are expected to develop higher level knowledge and skills. Employee receives a moderate level of guidance and direction from others.

• Plans, leases/purchases, deploys/installs system level technical support and remote management for workstations or network printers.
• Consults with business area management regarding system requirements, application alternatives, security, software usage, training, recovery and backup procedures.
• Tests and evaluates new PC packages.
• Performs equipment testing and vendor support management activities.
• Provides guidance, assistance, coordination and follow-up on customer questions and resolves problems or malfunctions of systems applications, hardware or software.
• Utilizes appropriate Information Management processes to carry out work assignments.
• Maintains specific knowledge of the functionality of assigned products supported.
• Isolates and communicates resolution of simple problems.
• Supports and trains co-workers in use of equipment, monitors and diagnostic tools.

• Associates degree in Information Technology
• Minimum 3 years related work experience
• In lieu of Associates degree(s) AND 3 year(s) related work experience listed above, High School/GED AND 5 year(s) related work experience

• Previous Duke Energy experience
• Proficient using Microsoft products such as Excel, Word, and Power Point. ?

Onsite Mobility Classification – Work will be performed at a company facility.

On-site employees are also required to live within a reasonable daily commute to their assigned work location, not greater than 50 miles one way.

Office Environment #LI-DNI Travel Requirements 5-15% Relocation Assistance Provided (as applicable)

No Represented/Union Position

No Visa Sponsored Position

No. This is not a Visa Sponsored Position.

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers.

We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas.

Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.

Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry.

Our people make us great - and we're always looking for more.

Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.

More than a career - it's a chance to make a difference in people's lives.