IT Service Delivery Specialist - Manufacturing industry

///W2 Contract Onsite Position in Liberty NC///

An International IT Service and Solutions prover serving the automotive industry is seeking a results-driven IT Service Delivery Specialist to oversee the IT operations of manufacturing facilities. The ideal candidate will have extensive experience managing enterprise-scale applications, supporting daily operations, and maintaining strong relationships with both business and technology stakeholders.

Responsibilities:

• Oversee and continuously improve Incident, Request, Problem, Change, and Release processes; track and maintain performance metrics such as MTTR, first-time fix rate, backlog health, and change success rate.
• Act as the primary IT liaison for plant operations on MOM/Opcenter
  , ensuring service priorities align with production schedules and business SLAs/OLAs.
• Plan, coordinate, and implement configuration updates, patches, and releases for MOM/Opcenter and related integrations.
• Lead major incident response, including command coordination, root cause analysis, corrective actions, and executive-level communication; ensure lessons learned are embedded into future practices.
• Partner with application vendors and internal engineering teams to gather requirements, validate solutions, and deliver secure, compliant deployments.
• Translate technical architecture and change impacts into clear, business-focused explanations for non-technical stakeholders.
• Develop and maintain a reporting framework (weekly operations, monthly service reviews) covering incidents, root-cause trends, system availability, capacity, change/release performance, user satisfaction, and cost-to-serve.
• Deliver concise, business-relevant updates to plant leadership and executives, ensuring visibility into risks, remediation strategies, and realized value.
• Other assigned duties.

Requirements:

• Bachelor Degree in Computer Science or related field.
• 5+ years of IT support or operations experience in a manufacturing environment
  .
• Be able to work in Liberty NC location. Local Candidates are preferred.
• Experience with MOM/MES applications (e.g., Siemens Opcenter) and related integrations.
• Familiarity with incident/change/problem management processes.
• Hands-on experience with system patches, configurations, or release planning
  .
• Good reporting/documentation skills (Microsoft Office, ticketing tools like Service Now).
• Japanese Language skills is plus.
• While performing the duties of this job you may be required to intermittently sit, stand, walk, lift 10-25 pounds if needed. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision and hearing.