Technology Support Engineer

** This is an on-site, in-person position based in Yanceyville, NC. Remote work is not available for this role.**

The Technology Support Engineer plays a key role in maintaining, securing, and optimizing the College's technology infrastructure. This position provides advanced technical expertise in endpoint management, network connectivity, systems integration, and cybersecurity compliance. The Engineer acts as a senior-level resource for the IT team, leading complex projects, automating technical workflows, and mentoring support staff to ensure a secure and efficient computing environment across all campuses.

• Serve as a senior technical resource and escalation point for complex issues involving hardware, software, and networked systems.
• Configure, deploy, and manage Windows and macOS devices through enterprise management platforms such as Microsoft Intune, Auto Pilot, PDQ Deploy, and Auto Elevate.
• Administer Active Directory, Azure AD, and Microsoft 365 services, including identity, access, security, and endpoint configuration policies.
• Support and monitor network connectivity, VLANs, wireless access, and VoIP systems to ensure consistent uptime and performance.
• Collaborate with Information Security to implement cybersecurity controls, maintain GLBA Safeguards compliance, and ensure secure configurations across endpoints.
• Develop, document, and automate recurring administrative tasks using Power Shell, Group Policy, or equivalent scripting tools.
• Participate in planning and execution of infrastructure upgrades, system migrations, and technology modernization projects.
• Oversee inventory, asset lifecycle management, and software license compliance.
• Prepare and maintain system documentation, SOPs, and knowledge base articles for internal reference and training.
• Provide guidance and mentorship to Technology Support Technicians, assisting with skill development and adherence to IT best practices.
• Deliver exceptional customer service through clear communication, timely issue resolution, and proactive follow-up with users.
• Support after-hours maintenance, on-call rotation, or emergency response as required.

• Must possess a valid driver's license and be able to travel to off-campus sites as needed.
• Perform other duties as assigned by the Vice President of Information Technology/CIO or designee.

• May provide functional oversight and mentoring to Technology Support Technicians and student assistants.

• Associate degree in Information Technology, Computer Science, or related field from an accredited institution; or an equivalent combination of education and experience.
• Minimum of three (3) years of experience in technical support, systems administration, or network operations.
• Demonstrated expertise in Windows desktop management, Microsoft 365 administration, and endpoint security.

• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified:
  Endpoint Administrator.
• Experience with network infrastructure, cloud services, virtualization, and classroom technology.

• Advanced knowledge of endpoint management, scripting, and automation.
• Strong understanding of TCP/IP networking, DNS, DHCP, and VLANs.
• Demonstrated ability to plan and lead technology projects to successful completion.
• Strong analytical, troubleshooting, and documentation skills.
• Excellent communication and customer service skills.
• Knowledge of cybersecurity frameworks, patch management, and asset protection.

• Ability to lift 50 lbs., climb ladders, install equipment into racks, move desktop PCs, and run network cabling as required.

• Work is performed in a typical IT office environment with occasional travel to other campus sites.

• All employees of Piedmont Community College who must enter an outside agency for the purpose of their work will be expected to adhere to the health and safety standards of that agency. This includes background checks, vaccinations, or any other requirements set forth by the agency.

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.