VP Digital Operations

At Allegacy, our digital channels are how most members experience us every day — opening an account on their phone, getting help through chat or voice, managing money in online and mobile banking. These experiences are the front door to Allegacy, and increasingly, they are where we win or lose the member relationship.

We believe digital operations is where member experience, technology, and competitive strategy meet. It’s not only about keeping platforms running — it’s about running them brilliantly: launching new capabilities ahead of the market, resolving issues before members ever feel them, and making every digital interaction easier than the last. That means building a fintech ecosystem that expands what members can do, and putting AI to work to make every experience simpler, faster, and more personal.

We’re seeking a Vice President of Digital Operations to lead the strategy, operation, and growth of Allegacy’s digital banking ecosystem. Reporting to the CIO and serving as a key member of the technology leadership team, you’ll own the platforms, partnerships, and performance of the channels that power digital banking, online account opening, and conversational (chat and voice) experiences — including strategic partners such as Lumin, Glide, and Glia.

This is an enterprise digital leadership role. You’ll set the vision for how Allegacy shows up digitally, architect a fintech ecosystem that creates real market advantage, and put AI to work at scale — from intelligent self-service to agent-assisted and agentic member experiences. You’ll build and lead a growing digital operations organization, own the digital budget and partner portfolio, and bring deep fintech fluency: knowing which partners to bet on, how to structure those relationships, and when to build, buy, partner, or walk away.

This role requires a leader who can move seamlessly between executive strategy, fintech market insight, and operational rigor — influencing peers across Retail, Marketing, Lending, Data & Analytics, and Risk, and translating digital strategy into measurable business outcomes. Success here is measured in digital adoption, member growth, satisfaction, reliability, and efficiency — not lines of code.

• Define and execute Allegacy’s multi-year digital channel strategy, aligning digital banking, account opening, and conversational channels with enterprise growth goals and the technology roadmap.
• Own the performance of Allegacy’s digital channels end to end — adoption, engagement, conversion, reliability, and member satisfaction — and report results to executive leadership.
• Lead digital roadmap and investment prioritization, balancing member impact, business value, risk, and operational readiness.
• Champion journey redesign across account opening, onboarding, servicing, and everyday banking, eliminating friction and drop-off at scale.

• Architect and grow Allegacy’s fintech ecosystem as a source of competitive advantage, maintaining a clear point of view on the market, emerging players, and where Allegacy should lead, fast-follow, or pass.
• Drive build, buy, and partner decisions, and structure fintech relationships across the full spectrum — from pilots and revenue-share models to strategic partnerships, CUSO collaborations, and co-investment opportunities.
• Own the fintech partner portfolio end to end, from sourcing and due diligence through commercial negotiation, integration, performance management, renewal, and exit.
• Serve as the executive relationship owner for strategic platform partners such as Lumin, Glide, and Glia, influencing their roadmaps and holding them accountable to service…