System Support Technician; PT

For information about this position, please contact Steven Goins, Lead System Support Technician, at  or goinsst.

FLSA

Position Number PS5-IT

Position Type Part Time

Leave Format Staff

Shift As required to support the college.

Location Main Campus (Dobson)

System Support Technician provides technical support for College technology, including computers, software, classroom technology, digital media equipment, and related peripherals. This position assists faculty, staff, and students with technology needs, performs routine equipment setup and maintenance, and helps maintain accurate technology inventory records.

This position may have access to confidential information and is expected to maintain confidentiality in accordance with College policies.

• Provide technical support to faculty, staff, and students at college locations.
• Troubleshoot basic computer hardware, software, peripheral, and connectivity issues.
• Set up, configure, deploy, and maintain computers, printers, monitors, scanners, and other technology.
• Install and configure approved software and applications.
• Assist with classroom and office technology setup and routine maintenance.
• Respond to Help Desk requests and follow up with users as needed.
• Assist with technology equipment inventory, software licensing records, and equipment audits.
• Maintain organized technology equipment and storage areas.
• Perform basic hardware replacement, cleaning, upgrades, and repairs.
• Work collaboratively with Technology Services staff to support College projects, programs, and special events.
• Communicate effectively with technical and non-technical users.
• Provide occasional evening, weekend, or special-event technology support as needed.
• Maintain a clean, organized, and safe work area.
• Perform other related duties as assigned.

In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
LANGUAGE SKILLS :
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers/administrators, faculty, staff, students, and the general public.
MATHEMATICAL SKILLS :
Ability to apply mathematical concepts such as those needed for the interpretation/creation of graphs, logical equations, and permutations.
REASONING ABILITY :
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
CERTIFICATES , LICENSES , REGISTRATIONS : (or equivalent demonstrated experience/ability)
A+

Two-year Computer Information Technology degree or equivalent combination of education and computer repair and software configuration job-related experience. Verifiable language skills, mathematical skills, and reasoning ability.

Two-year Computer Information Technology degree or equivalent combination of education and computer repair and software configuration job-related experience. Verifiable language skills, mathematical skills, and…