Senior Network Administrator

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IT Exempt Professional Dallas, NC, US

Company

Summary:

At Häns Kissle, we strive to deliver the simple goodness of home in every bite. Founded in 1984, Häns Kissle began as the regional commissary for a small, high-end grocery chain in New England, MA, crafting fresh, upscale prepared foods and deli salads. Today we have two manufacturing facilities in Massachusetts and North Carolina.

Job Summary:

Hans Kissle is seeking an experienced Senior Systems Administrator to support and maintain the technology environment at our Dallas, North Carolina manufacturing facility. This role provides hands-on support for end users, network infrastructure, Microsoft 365 services, endpoints, and network-connected production equipment. The Senior Systems Administrator will work closely with a remote IT team, business departments, maintenance personnel, and external vendors to keep systems secure, reliable, and available across multiple locations.

The ideal candidate combines strong Windows, Microsoft cloud, and Ubiquiti Uni Fi expertise with practical experience in a manufacturing or production environment and a customer-focused approach to IT support.

Key Responsibilities:

• Provide timely, network issues while minimizing operational downtime.
• Administer Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, One Drive, and Microsoft Entra .
• Assist with user account administration, licensing, security policies, access controls, and group management.
• Support Microsoft Intune device management, endpoint configuration, compliance policies, and application deployment.
• Configure, install, maintain, and troubleshoot Windows PCs, laptops, peripherals, and related software.
• Monitor, maintain, and troubleshoot LAN and WAN connectivity, including switches, access points, gateways, cabling, DNS, DHCP, TCP/IP, and VPN services.
• Support Ubiquiti Uni Fi networking products and the Uni Fi Network application, including switches, access points, and gateways.
• Assist maintenance and production teams with network-connected equipment, line and label printers, thermal printers, and industrial or IoT devices.
• Participate in network, hardware, software, and infrastructure upgrades and improvement projects.
• Help maintain security and compliance standards across Microsoft cloud, endpoint, and local infrastructure environments.
• Coordinate with the IT team, external vendors, maintenance, production, and other departments to resolve issues and support operational needs.
• Develop and deliver end-user guidance and training on security, acceptable technology use, and common troubleshooting practices.
• effective technical support to end users, resolving hardware, software, account, and Documentation and Process Improvement
• Maintain accurate network diagrams, system records, inventory information, configuration details, and technical documentation.
• Document support requests, troubleshooting steps, and resolutions in the help desk ticketing system.
• Create and maintain standard operating procedures, support guides, and IT best practices.
• Identify recurring issues and recommend practical improvements that strengthen reliability, security, and support efficiency.

Documentation and Process Improvement

• Maintain accurate network diagrams, system records, inventory information, configuration details, and technical documentation.
• Document support requests, troubleshooting steps, and resolutions in the help desk ticketing system.
• Create and maintain standard operating procedures, support guides, and IT best practices.
• Identify recurring issues and recommend practical improvements that strengthen reliability, security, and support efficiency.

Required Qualifications

• Five to seven years of experience in systems administration, IT end-user support, and network troubleshooting.
• Hands-on experience supporting Windows operating systems and Microsoft 365 environments.
• Experience administering or supporting Exchange Online, Microsoft Teams, SharePoint Online, One Drive, Microsoft Entra , and Microsoft Intune.
• Experience with Ubiquiti Uni Fi products, including switches, access points, gateways, and the Uni Fi Network application.
• Strong working knowledge of TCP/IP, DNS, DHCP, VPNs, LAN/WAN technologies, and general network troubleshooting.
• Experience supporting technology in a manufacturing, production,…