Interpreter

Job Details:

Job Location:

917 N 4th St - Wilmington, NC 28401,

SUMMARY:

The Interpreter/Translator under the general direction of the Chief Operating Officer works cohesively with all staff in providing effective communication (interpretation) between Med North Health Centers patients and clinical staff as needed.

include the following: (other duties may be assigned):

Responsible for listening to, understanding, and appropriately translating spoken or written statements from one language to another. Facilitate cross-cultural communication for non-English speaking patients of all ages.

• Facilitate effective communication between patient and clinical staff that do not speak a similar language by converting one spoken or written language to another.
• Provide written translation services.
• Follow-up with patients which may include making telephone calls and documentation.
• Provide language interpretation to non-English speaking patients.

It is an essential job element that everyone be compliant with the full law and fully cooperate with the compliance program without fear of retaliations from the organization.

None

None

The requirements listed below are representative of the knowledge skills, and/or ability required:

High School diploma or equivalent; experience may be substituted for education; must have at least one year of health care related experience.

Successful completion of a formalized interpreter program and certification strongly preferred. Knowledge of medical terminology, practice and procedure.

• Must understand medical terminology, possess mathematical skills, accurate keyboarding skills, ability to process work error free
• Ability to use standard office equipment, including computers, photocopiers, and facsimile machines
• Ability to learn, understand, and use Internet insurance eligibility systems

• Excellent interpersonal and customer service skills
• Excellent telephone etiquette
• Teamwork and communication skills essential
• Treat all patients, co-workers, and managers with courtesy and respect Knowledge of cultural customs of the groups and communities using the specified language (s).

• Cognitive reasoning
• Clear thinking in high-pressure situations
• Ability to prioritize and withstand pressure of continual work with variable requirements
• Ability to concentrate and maintain accuracy despite frequent interruptions
• Critical thinking and organization skills, problem solving, and reasoning capabilities

Ability to read, write and speak English and required language (s) fluently.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk, and hear, use hands to finger, handle or feel. The employee is occasionally required to stoop, kneel, crouch or crawl. The employee is frequently required to lift and/or move up to 20 pounds.

Ability to concentrate and listen for long periods of time.

The special vision requirements for this job are close vision (close vision at 20 inches or less), color vision (ability to identify and distinguish colors).

The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions for this job. Reasonable accommodation may be made to…