Marine Parts & Warranty Coordinator

Description

Put Your Marine Service Experience to Work in Boat Manufacturing!

Boater's World Manufacturing Group is seeking an experienced, organized, and customer-focused Marine Parts & Warranty Coordinator to support our growing boat manufacturing operation and dealer network in Chocowinity, North Carolina.

This position is responsible for coordinating marine warranty claims, researching and identifying replacement parts, processing dealer parts orders, and assisting dealers and boat owners with product-related service concerns.

We're looking for someone who combines the customer service and organizational skills of an experienced Marine Service Writer or Service Advisor with a strong technical understanding of boat construction, marine systems, parts, and manufacturing processes.

The ideal candidate will be comfortable speaking with dealers about service concerns, gathering information about repairs, researching parts, reviewing warranty documentation, and coordinating with internal departments to ensure issues are addressed accurately and efficiently.

This position requires extensive marine industry experience, including hands-on knowledge of boat building or boat manufacturing. The ability to read and interpret complete boat Bills of Materials (BOMs), identify individual components, and understand their applications is essential.

If you have a strong background in marine service, parts, warranty administration, or dealership operations and enjoy helping resolve technical and service-related concerns, we'd like to hear from you.

• Serve as a primary point of contact for marine dealers and boat owners regarding warranty concerns, replacement parts, accessories, and product-related service questions.
• Communicate professionally with dealers by phone, email, and other established communication channels.
• Listen to service concerns, ask appropriate questions, and gather information needed to understand reported issues.
• Use marine service and boat manufacturing knowledge to help identify potential causes of concerns and determine appropriate next steps.
• Assist dealers with documenting service concerns, repair needs, and replacement parts requirements.
• Coordinate with Production, Engineering, Purchasing, and other internal departments to research and resolve product-related issues.
• Provide routine technical and product information within the scope of the position.
• Maintain consistent communication with dealers regarding open requests, warranty claims, and parts orders.
• Follow assigned inquiries through resolution, ensuring appropriate documentation and timely follow-up.
• Handle escalated or challenging dealer concerns professionally and communicate unresolved matters to management.
• Support positive, long-term relationships with our marine dealer network.

• Read and interpret complete boat Bills of Materials (BOMs), model specifications, production records, and available technical drawings.
• Identify individual marine parts, components, assemblies, and their applications.
• Research part numbers, descriptions, model-year specifications, and component compatibility.
• Assist dealers with identifying correct replacement parts for warranty repairs, service work, and customer requests.
• Process dealer parts and accessories orders through Epicor ERP.
• Verify order accuracy, including part numbers, quantities, model applications, and shipping information.
• Communicate parts pricing, availability, lead times, and shipping updates to dealers.
• Coordinate with Purchasing, Inventory, Production, and suppliers to resolve parts availability or identification concerns.
• Research discontinued, substituted, or updated components to determine appropriate replacement options.
• Assist with resolving incorrect parts orders, missing components, and other order-related discrepancies.
• Maintain accurate records of parts inquiries, orders, and dealer communications.

• Receive, review, and process marine manufacturer warranty claims in accordance with established company policies.
• Assist dealers with properly documenting warranty concerns and repair requests.
• Review submitted documentation, including repair descriptions, photographs, hull identification numbers (HINs), and supporting information.
• Identify missing or incomplete claim information and coordinate with dealers to obtain necessary documentation.
• Use marine technical knowledge to…