Team Leader, Management

Overview

Team Leader role at H&R Block. We are committed to helping people and communities, with a high performing, connected culture where everyone belongs.

We strive to improve our business through Block Next, a long-term transformation focusing on innovation, client experience, and sustainable growth.

• Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office.
• Serve as the front-line manager to lead and develop tax office associates, delivering an outstanding client experience and achieving office growth objectives.
• Be a knowledgeable resource on tax topics and products for associates.
• Lead daily activities to ensure work is completed on time with quality standards and proper prioritization.
• Train and coach associates to execute Service Standards and recognize outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules, ensure accurate timekeeping, and manage overtime.
• Prepare tax returns, as required.
• Conduct timely performance reviews and address performance concerns in partnership with the Associate Relations Center.

• Prior experience in a customer service, shift leader, or similar role.
• Experience supervising or managing people.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).
• Annual completion of continuing education and ability to meet IRS and applicable state requirements.
• Computer proficiency with MS Office.
• Ability to work independently with minimal supervision.
• Customer-centric mindset, with a Passionate, determined, and resilient approach.
• Flexibility in work schedule and assignments based on business needs.
• High school diploma or equivalent or higher.

• Wellbeing program, Better You, to help you build healthy habits.
• Employee Assistance Program with Health Advocate and neurodiversity and caregiver support.
• Various discounts on everyday items and services.
• Benefits with eligibility:
  Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan.
• Visit  for additional benefits information.

We are committed to a Connected Culture where trust, care, and connections help everyone feel safe to bring their authentic self to work and belong as part of a larger team.

H&R Block is an equal opportunity employer and celebrates diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is not an offer or guarantee of employment.

• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail